Ag Awards

Slots of Vegas Casino - Failing to pay

Complaint Info
Disputed casino Slots of Vegas Casino
Reason Bonus terms violation
Posted on May 16, 2014

I had requested a 2 withdraws from this Slots of Vegas casino which I won playing slots. they asked me to send documentations which I did but over and over again they played games saying it was never received, it couldnt be read and everything else so they would not processed the withdraw. At the end the casino void the winnings and took everything I won and denied the request. This casino is a scam all they wanted me to do is deposit more money so they can take more.

Posted on October 15, 2013

Dear Player:

I will look into this matter and will get back to you soon.


Cindy < surname removed >

Posted on October 18, 2013

Thanks Cindy for looking into this matter with Slots of vegas

Posted on October 21, 2013

Dear Player:

You have redeemed and played with 2 Reward cards consecutively which is not allowed. Please be aware that Reward card are considered Free Money.


This is a Play Bonus - the bonus credits are for wagering purpose only, and only winnings from the bonus (and not the bonus itself) may be cashed out. At the time of a cashout the amount of the bonus will be deducted from the balance

As per Slots of Vegas Casino rules "•The Player may not consecutively redeem multiple no-deposit bonuses." therefore winnings on second Reward card have been voided


Cindy < surname removed >

Posted on October 26, 2013

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Slots of Vegas Casino management in regards of this complaint to confirm and justify the casino actions. Using multiple free chips is not allowed per casino rules.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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