Complaint #158 Slots of Vegas Casino

Failed to Pay $1,884 & Locked My Accout

By bscotty

9 years ago

Message on forum

I won this money fairly and in the spirit of the game and such I require prompt payment

• When my account was “locked/revoked” without being notified, I had
o An account balance $0.18 USD
o 36 Comp points
o Approved Payment - $1784 USD
- via Net Teller
o Pending Payment - $100 USD
- via Net Teller

Slots of Vegas still needs to pay me the money it owes: $1,884 USD to my Net Teller (Account ID 459825434630).
• Especially since this $1,884 consists of my legitimate winnings that costed my $701 AUD of my deposited money.
• Below is the deposit summary depicting the total of $701 AUD

Deposits
# Date Transaction Amount
1 6/02/2016 0:00 DF-Amex Deposit Approved! $100.00
2 6/01/2016 0:00 DF-Amex Deposit Approved! $269.00
3 6/01/2016 0:00 DF-Amex Deposit Approved! $131.00
4 6/01/2016 0:00 DF-Amex Deposit Approved! $100.00
5 6/01/2016 0:00 DF-Amex Deposit Approved! $101.00
$701.00

Cash-out #1 - $1,784 - Approved
# Date Transaction Amount
1 7/01/2016 15:36 Manager Withdrawal Approved! -$774.18
2 7/01/2016 15:36 Manager Withdrawal Requested -$774.18
3 7/01/2016 15:36 Wire Transfer Withdrawal Declined $774.00
4 7/01/2016 15:36 Wire Transfer Withdrawal Approved! -$1,010.00
-$1,784.36

Cash-out #2 - $100 - Pending
# Date Transaction Amount
1 7/06/2016 11:59 NETeller Withdrawal Requested -$100.00

____________________________
EMAIL FROM Slots Of Vegas In relation to the locking of my account:
____________________________
Thu 14/07/2016 12:31 AM
_________________________
Hello,

I hope you are doing fine.

I am sorry to inform you that your casino access has been revoked. The decision is unfortunately, non-reversible. Any casino account can be closed based on our sole discretion as part of our policies to ensure game fairness, the safe keeping of company assets and our third party processors. Your understanding is appreciated.

Have a great one.

Chuck S.
Customer support.

wire xfer withdraw - 19th June 2016 - 1784.jpg

Disputed Casino Slots of Vegas Casino

Reason Declined payment

Amount $1884

Discussion

bscotty

9 years ago

still waiting for my money from the casino

bscotty

9 years ago

Still waiting for my money. I'm getting disappointed by the lack of customer service by the casino

bscotty

9 years ago

Casino has still not replied and as a customer i feel let down

bscotty

9 years ago

Still Waiting for my Money.... Bills are mounting up and im begining to worry.

When money is so easily deposited from Credit cards...

I'm getting upset with the cash-out-delays and hurdles (Cancellation of approved withdraws!! and Now account lockout!!" this casino is utilising to prevent me from gaining access the money that is rightfully mine.

Bad experiences from rogue online casinos will surely result in me playing online casinos every again

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Worlds Most Frustrating Withdrawal

I’ve been trying to withdraw 2,500 for at least 2 months now. I first tried to withdraw using bitcoin but was denied due to my winnings being won on a debit deposit. Okay, understandable I guess. They only accepted National Banks that accept wire transfers and had a SWIFT code, but I also had to have this account for 30 days and had to have a positive balance. Which of course had to be my own, not joined, account. I did this as well. I submitted all documents just to be told that the bank I sent is not accepted on their end when they have all of the qualifications that were asked for. I even deposited more bitcoin than I deposited through my debit to try and get it eligible to withdraw through bitcoin. Please help!!

60h left

$2,500

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500