Complaint #48 Slots of Vegas Casino

Slots of Vegas - Delayed and Split Payout

By capablefemale

11 years ago

Message on forum

I have two requests for withdrawal from Slots of Vegas. Each one is for $2500. The first was requested on the 8th of May along with all the necessary documents. I did not receive any notice of a problem within their allotted 48 hours, so I believe all the paperwork was in order.

On May 24, 12 days after the request I sent an email to support requesting status of the withdrawal. Slots of Vegas sent an auto response with a ticket number for reference and a promise to get back to me within 48 hours. The next morning I noticed that half of the withdrawal request of the 8th was approved (minus the bonus amount) and the other half had been moved back behind the request made on the 15th. The balance is showing now that it was requested on the 25th. I contacted customer service thru chat, and was given bad excuses for why it was split and they suggested I call the VIP account manager and they provided his email address…which was wrong. My written request was returned several times before I sent it off to regular support. I sent an email 5/29 referencing the first ticket number and asked why they were splitting my payout. I also attached a copy of their rules for withdrawal which says nothing about splitting winnings and also promises to pay within an allotted amount of days. Again I received an auto response with a new ticket number and another promise to get back to me.

Today is the 30th and nobody has gotten back to me. Last night I decided to go ahead and play so I made a deposit and then contacted customer service thru chat requesting a no rules bonus, as I always do. I was told that my account had been restricted from using those bonuses anymore because I was a frequent winner and no longer need the help of their no rules bonuses. I was then abruptly cut off and followed up on it this morning. It was confirmed in a chat that upper management had restricted my account. The person helping suggested I take it up with them. I said thank you and I woud. Then I asked if she could follow up on my payout being split and she disappeared.

Please note that the second request, made on the 15th for $2500 (minus the bonus) is now over 10 days pending as well.

For the record, I also have a third request for withdrawal with their sister casino Cool Cat. That request was submitted on the 11th and is also still pending and not approved. I sent an email to their support and have received no response at all, That email was also sent on the 29th.

Any help you can give me in collecting my winnings as promised would be greatly appreciated.

Best,

< name removed >

< phone number removed > current phone #

p.s. I have copies of all documentation and will provide upon request. I didn't see a means of attaching it here. Thanks .

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $5000

Discussion

AskGamblers

• Support Team

12 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

capablefemale

12 years ago

Yes...thanks~

Slots of Vegas Casino

• Representative

12 years ago

Dear Player

I am glad to hear you received your payment. Can we close this complaint?

Thanks

< name removed >

capablefemale

12 years ago

No, but I received the check a couple days ago. I believe that makes us good - I've been paid in full. Thank you for your help < name removed >. Unfortunately the casino chooses to exclude me from no-rules bonuses now, so I'm not planning on playing anymore. Other casinos pay in full and much quicker. Again I appreciate your help but the bonuses was the reason for my business...

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572