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Slots of Vegas Casino - Withdrawal problems on a $1,900 payment

REJECTED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 1900
Posted on July 25, 2019

On 06/01/2019 I requested a withdrawal of $2000 which $1900 were approved on 06/06/2019. Today is July 24 2019 and I still have not received any money. Apparently they don’t work with my bank which is Wells Fargo for wire transfer. So I requested a check be sent but was notified I still needed an approved bank. Asked to explain why they need a bank to issue a check but received no explanation. I have asked which banks they do work with twice but have received no information regarding my request. I don’t know what to do to get my money. Hope you can help. I have copies of my communication emails if needed.

Posted on July 29, 2019

Hi Guillermina--

I apologize for the difficulties you've been experiencing with this.

I'll be sending you an email regarding banking in just a few minutes. Once I receive your reply, I'll have your withdrawal sorted for you.

All the best,

Tawni

AskGamblers
Posted on August 1, 2019

Dear @pinklady17353,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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