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Withdrawal issues of 1000$


I have a $1,000. withdrawal that I would like to make from this casino. I have submitted all my paperwork, credit cards, statements etc AND I have already received funds, but my account will not allow me to withdraw. It keeps stating I need to submit documents. I've contacted customer service via email and chat and have had no luck. I would like to withdraw the $1,000.00 and get my account set up so I can withdraw without having to come here :)

Thank you!

Disputed Casino Slots of Vegas Casino
Amount $1300

Discussion

User name

Dear @pszczepanik72,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Peggy--

I genuinely wish there was something I can do to help with this. Really, the only thing I can do is tell you to keep trying--you should be able to reach someone, but it can be a bit of a wait at times.

Please let me know how this goes.

Tawni
User name loyalty-level-2
I have contacted them several times and have not gotten anywhere which is why I came here. This is ridiculous. Who do I contact? My bank?
User name
Hi Peggy--

I'm sorry for the slow response with this.

With manual withdrawals, I've been instructed to direct players to contact our customer support. There has been a procedural change regarding this and unfortunately, I'm unable to help with manual withdrawals at this time.

I'm genuinely sorry I can't be of more help...

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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