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Slots of Vegas Casino - Withdrawal issue

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 100
Posted on April 11, 2020

I been waiting for 100 to be put in my bitcoin wallet it’s been approved since the 17 of March and I can’t even have someone email me back I can’t seem to just have it put in my wallet and I’m not sure why if I did all I had to do and I thought it was a faster process doing it trough bitcoins but is not eight how they can’t even answer me back

Posted on April 15, 2020

Hi Maria--

I've checked on your account and I see that your withdrawal was already paid, previous to you lodging this complaint:

4/8 Paid $100 + no Service Fee (0.01367861) Bitcoin transaction #106839920

Please be sure to check your wallet for this.

All the best,

Tawni

Posted on April 15, 2020

What address was it put in cuz the one and only one I send them has not had anything put in since 03/08 and that was from me

Posted on April 19, 2020

Hi Maria--

I'll have to ask our Payments Manager to provide the blockchain confirmation. Please give me until Monday to get this over to you.

Much appreciated,

Tawni

AskGamblers
Posted on April 22, 2020

Dear Slots of Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on April 23, 2020

Hi Maria--

I've attached the blockchain confirmation (this is private). Please have a look and let me know if there are any further questions.

All the best,

Tawni

AskGamblers
Posted on April 25, 2020

Dear @Mariaruby,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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