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Slots of Vegas Casino - Withdrawal delay of $9,000

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 9000
Posted on October 28, 2020

I have 4 withdraws pending a total amount of $9,000. I am asking if you can help speed up my withdraws. I have re-verified everything that was requested and have been checking in every day as to the status. Customer service live chat and emails just tell me that my information is up to date and verification approved. But they can’t approve my 4 withdraws total amount of $9,000. I play at other casinos and have never waited this long. Huge disappointment.

Posted on November 1, 2020

HI Cristal--

I'm very sorry for the frustration you've been having with this, but I do believe we're on the right track, now. ;-)

A payment was made to your wallet, Thursday: 10/30 Paid $4709 (0.35684066) + no Service Fees Bitcoin for transactions: 116418731 ($2500), 116418732 ($1500).

Your two remaining withdrawals are scheduled to be paid, tomorrow. Once I have the transaction details, I'll be back with another update.

All the best,

Tawni

Posted on November 1, 2020

Hi Tawni, while you get back at me with the update on the other two withdrawals, I will check my bitcoin account for the deposit that was paid out on 10/30.

Thank you

Posted on November 5, 2020

Hi Cristal--

As promised, your remaining withdrawals were issued to your wallet, Monday: 11/02 Paid $4000 (0.29950917) + no Service Fee BTC transactions 116418732 ($1,500.00), 116418731 ($2,500.00).

I wish you all the best,

Tawni

AskGamblers
Posted on November 5, 2020

Dear @tbell984,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on November 5, 2020

Hi, payouts have been paid in full. I received the deposit to my bitcoin wallet. Thanks Askgamblers

AskGamblers
Posted on November 5, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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