Mark all as read

Settings

Notifications
Casino Complaints

Waiting for withdrawal of $1183


5 years ago
I was approved for withdrawal on April 16th for $1183.00. Still waiting on wire transfer to be deposited in bank. I have been a Player for a long time and I do not understand why the payouts always take so long. They keep saying that once it’s set to processor that it can be 3-10 business days but they don’t know for sure because it’s all up to processor.
Disputed Casino Slots of Vegas Casino
Amount $750

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I have finally received my winnings.
User name
Hi Stephanie--

I'm currently working from home, so I will not be able to check your account further until Monday. Once I'm able to check on this, I'll be back with another update.

Tawni
User name loyalty-level-2
Well thanks for the update but I was referring to a previous withdrawl that I am still waiting on a payout for. I had received a email stating it would be 5-7 business days for my funds and it is over for he time. Speaking to hosts on chat; they keep telling me the time varies. Where is my first withdrawl????
EE9AF07A-32A3-42E9-B5FD-4EB57F560929.png

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino
Slots of Vegas keeps denying all ways of withdrawal request multiple times always for different reasons

Hello, I have won a large amount of over $6000 dollars. My withdrawal request continuously being denied. Always for a different reason than last time I talked to customer support. This has been going on for over a month almost now. First withdrawal request I did was for bitcoin, customer service representative was telling me everything I needed to do in order to do this withdrawal. I completed all step, received case numbers and went back to live chat and provided case numbers they told me multiple times I provided all information needed and the were escalating it to the correct department. Waited and received denial. Went back and asked live support was it was denied. They said because my last deposit wasn’t a bitcoin deposit so I couldn’t do a withdrawal that way. They did not say this when I first talked to them. Asked another agent they gave me a different reason why. Yes all agents I spoke with said they received all the information needed for this withdrawal but still always had a different reasoning. So then I tried the withdrawal with a wire transfer. First request I did I entered all my information, sent documents of both 2 items they requested. Electric bill and bank statement from may-June which was the newest I had on my banking account with < > Bank.received the case number from the email response back. When back on to chat with live agent they said everything with both documents were good and they were escalating my case again. Saw it was denied again and asked live agent why. This time they told me that the last agent did escalate my case so the correct department did receive or review my documents that were requested so they couldn’t verify me. But rest assured I was told they now escalated it now and all the documents were still good for my withdrawal just needed to wait for it to get approved within the next 2 weeks. Ok so I waited logged back about 2 weeks ago now and saw it was denied again. So I asked a live agent once again why. This time they told me that my document for my bank statement wasn’t the newest and needed a newer version. So I actually received the newest version on July 13th for period June- July 13th. Sent that document in another email received another case number and asked live agent once again to check if I needed anything else now and they said everything needed it good. So they escalated my case again to a department they said. Saw that wire transfer was denied once again and chatted with live agent yesterday. Asked why it was denied. They said they the 3rd party payer couldn’t validate my bank account because they can’t accept <> checking account for wire transfers. Which is not correct because they specifically told me at the beginning of all this that <>  was a good bank that they deal with. I asked my bank also and verified they can accept wire transfers for my account and that most likely I was being scammed from not receiving my wire transfer due to a false statement from the issuer or also known as “stalling loop” The agent I chatted with yesterday then told me I had to open another bank account with either <> banks .i would have to have a positive balance of 20 or more for at least a month and then I could start the process all over again when I got my first statement with my new account. The agent then came back and said that I actually had to have a balance of 30 dollars now. Even though before about a month ago they accepted <> bank and all my information was apparently good to go, so how does it happen now that they don’t accept <> bank? There is always a different reason for everything as a excuse given from multiple live agents over this whole process now. All I want to do is get my full withdrawal that I am Eligible for in the amount of 6505.65 it is all withdrawal able as I already checked that multiple times because they did take away my bonus money I believe they called it off the top of my winnings after my first attempt to withdrawal. Please help me get my withdrawal as I’m eligible and entitled as I played with my money and won. I do have attachments I will upload from the different chats over the month and also email responses from a live agent not from a automatic reply.

Chart Pointer
59h left
$6,506