Complaint #902 Slots of Vegas Casino

Waiting for 2500 Bitcoin Payout 5 weeks

By cbpow779

2 years ago

Message on forum

I requested a payout via Bitcoin on to 02/10/24.

I reached out on 2/28 to inquire on why it was still pending and it was escalated and the withdrawal approved on 2/29. I was told it would take 7 to 10 business days from that date to deposit.

On 3/14 I reached out to inquire on status and was told it would be deposited that day. On 3/15 when I did not receive the withdrawal, I was told that it would be escalated and to check in for 24 to 72 hours. I’ve received payouts before from SOV and they were rather quick.

My documents tab has always been “Approved.” Today on 03/16, I was told I need to submit documents and that those will take another 24-48 hours to review before a timeframe on my withdrawal can be provided.

I’m writing this complaint as I am very concerned that SOV may be trying not to pay me out. It’s been 25 business days since the first request and a total of 5 weeks.

No one ever asked for documents prior, but the person said they might at any time in the process, even though the withdrawal has been approved for 11 business days.

Please help me receive a payout and resolve this matter.

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 years ago

Dear @cbpow779,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino

• Representative

2 years ago

Hi Christopher--

I apologize for the frustration you've been experiencing with this.

I'm pleased to tell you that your payment was issued to your wallet, Tuesday: 3/19 Paid $2460 (BTC 0.03895684) + $40 Service Fee for transaction #171388120.

I wish you all the best,

Tawni

AskGamblers

• Support Team

2 years ago

Dear Slots of Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

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Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

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I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

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That’s got to be criminal.

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At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

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