I played the game Plentiful Treasure at Slots of Vegas casino on 1/16/19 and won $5,440.51. I carefully read the Terms & Conditions for using the bonus provided. The casino has withdrawal limits of $2,500 per week so I had to ask for the total winnings in 3 installments, the first two for $2,500 and the third was $440.51. The casino removed their bonus amount of $390 from the first withdrawal request. Per their website payouts are made within 7-10 business days. The first withdrawal request of $2,110 was then approved within the 7 business day window on 1/25/19. I have not received even the first payout and it's 2-27-19. The other two withdrawals should have been approved with 7 business days between them but still haven't a month later. I have been in contact with the casino multiple times and have been assured I'd be payed but I haven't seen one dime. The last thing I saw was on 2-21-19 where they tried to send half the amount of the first withdrawal request via bank wire, as I requested. It was denied and now they said they would send a check for $1,250. I haven't seen that either. I have screenshots of my account, pending withdrawals, and various chat sessions. I followed all the casino's Terms & Conditions and I feel that they should do the same. I would like all my winnings bank wired to me.