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Slots of Vegas Casino - Told Bitcoin withdrawal would be much quicker but still haven't been paid

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Amount $ 700
Posted on December 28, 2020

This is the second time I've tried to make a withdrawal with slots of vegas and the second time I've had a problem. The first time I used a wire transfer and it took 2 and a half months to get my money. I would have never used the casino again but they had roped me in and told me that if I used Bitcoin to deposit and withdraw that it would be much quicker withdrawal time of one to three days I really like their website and the games that they offer so I took them up and played again and I won again. This time I I'm only trying to work withdrawal $700 straight to my Bitcoin account. I made the withdrawal request on the 13th and their customer service agents have told me everything from beginning with one to three days then three to five days then 7 days for approval, all the way down the line. anytime I talk to one of their customer service agents they tell me something new or something completely different from the last agent I talked to. Been told now three different times for 5 days that my account was going to be escalated but nothing has changed it is still in processing which is ridiculous considering that they already have my verified information on file. Literally all they need to do is approve the withdrawal and send it over to my Bitcoin because they have also already verified that my bitcoin coin address information been verified over a week ago. I'm tired of dealing with this casino and they're never ending withdrawal process that's why I am trying to < censored > this time so I'm not waiting another two and a half months for my payout.

AskGamblers
Posted on January 3, 2021

Dear all,

This complaint has been reopened as per Slots of Vegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on January 6, 2021

Hi Ryan--

I sincerely apologize for the slow reply. I was off for the holidays and am doing my best to get caught up.

The good news is that your withdrawal has already been issued to your wallet: 12/30 Paid $640.00(0.02215802) + no Service Fee BTC transaction #119037238.

I wish you all the very best,

Tawni

AskGamblers
Posted on January 7, 2021

Dear @BanksDaddy24,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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