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Slots Of Vegas Casino - They took out my ready to process withdrawal amount of $2,500.00

RESOLVED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Bonus terms violation
Posted on May 16, 2014

I used their coupons with a 30X max out rule. As I was playing, I kept on winning. When I got tired, I tried to withdraw the funds. But then it won't let me because as the cashier software said, I have to keep on playing until $6700 playthrough before I can withdraw any remaining amount.

I still played until morning and I still kept winning. Then, I checked the cashier if I can withdraw this time. It says the withdrawable amount was $4500+ and I have 0 playthrough already. So, I managed to withdraw the maximum amount of $2,500.00. I still have $2000+ balance left after I initiated the withdrawal. Until, such time I ended up $500.00 left on my balance. I left the website and hoping they will process my withdrawal of $2,500 because the cashier software allowed me to withdraw.

After 8 days, I went back to check on my withdrawal status, the VIP rep - George Holan told me there is no withdrawal in my account. My remaining balance is only $75.00. What the heck! Where is my $2,500 withdrawal amount which the cashier allowed me to, and where is my balance of $500+ now?

Please help me get my money. I played what the coupon says. I played so long hours just to get this amount.

Posted on October 19, 2013

Dear Player

I will look into this matter and will get back to you shortly

Regards

< name removed >

Posted on October 20, 2013

What is going on? Is Slots of Vegas Casino, a SCAM? Will they pay winnings?

Posted on October 21, 2013

Dear Player:

According to the Casino you have mixed multiple deposits and bonuses which is not allowed as per casino Rules. Winnings have been voided and the $75 deposit has been returned back to your account and it is available on your balance

Regards

< name removed >

AskGamblers
Posted on November 6, 2013

 In case of the breach of casino rules, there's nothing we can do. Complaint solved!

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