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Still can't received my payout


7 years ago

I started playing slots of vegas casino in the middle of February and won 300 dollars. I completed the verification process through HooYu ID confirmation request. Sent all documents to docume­nts­@sl­ots­ofv­ega­s.com (foto of my passport + utility bill + authorization form). Received an email from docume­nts­@sl­ots­ofv­ega­s.com:

. Kelly (Your Casino Support )

Mar 5, 13:10 EST

Dear customer,

This is Kelly with Slots of Vegas casino.

Thank you for sending all the documentation required for your casino account.

Your documents have been verified, and your account has been updated.

For further assistance regarding your withdrawal, please contact our Customer Support team via Live Chat.

Thank you and have a great day!

Kind Regards,

Regards,

Kelly,

Documents Team


Customer Support team via Live Chat advised me to make a withdrawal again.Then the withdrawal was canceled twice. Customer Support team via Live Chat advised me to make a withdrawal again and again.

Disputed Casino Slots of Vegas Casino
Amount $300

Discussion

User name

Dear @Linsom,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

User name
Hi Christian--

I now understand the notes on your account a bit better...

The only thing holding up payment of your withdrawal is that we do not have your wire details on file. I've just sent you an email regarding this--as soon as I receive your reply, I'll have your payment sorted.

All the best,

Tawni
User name
Hi Christian--

I apologize for the frustration you've been experiencing with this.

I've reviewed your account and unfortunately, the notes are not clear to me. I'll have to speak with our Payments Manager about this in the morning--as soon as I have a bit more clarity, I'll be back with news.

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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