Stalled account verification
Received a free 30$ chip and beat the x30 rollover requirement, the max amount you can cash out on a free chip is 100$. Saw there was the normal account verification documents needed to withdrawal the 100$ and sent them the required documents. That was 8 days ago, since then I have sent the documents a second time and still nothing. Emails I have sent to both the @help email Addy and the documents group Addy have been ignored. They claim the process takes up to 72 hours and its been 8 days with 0 communication. It feels like they don't want to verify my account so they don't have to payout. Never had an account verification take this long with any online Casino especially in an environment of 0 communication.