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Stalled account verification


3 years ago
Received a free 30$ chip and beat the x30 rollover requirement, the max amount you can cash out on a free chip is 100$. Saw there was the normal account verification documents needed to withdrawal the 100$ and sent them the required documents. That was 8 days ago, since then I have sent the documents a second time and still nothing. Emails I have sent to both the @help email Addy and the documents group Addy have been ignored. They claim the process takes up to 72 hours and its been 8 days with 0 communication. It feels like they don't want to verify my account so they don't have to payout. Never had an account verification take this long with any online Casino especially in an environment of 0 communication.
Disputed Casino Slots of Vegas Casino
Amount $100

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I can confirm that Slots of Vegas replied to this complaint quickly, confirmed my account and paid out within 24 hours of their reply to my complaint. Customer service was friendly and helpful. Issue Resolved.
User name
Hi Shawn--

I've checked on your account and I've not been able to locate your Bitcoin crypto address.

I've attached my email addy--please send your crypto addy directly to me. As soon as I receive this, I'll arrange for your payment to be issued.

Much appreciated,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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