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Slow response for winnings


4 years ago

Waiting on payout from August 18th for $785. I know in the past that the payments are always delayed. Of course I was approved for documents and have been told that the wire transfer is sent…”on way soon” but as usual its “out of their hands” after being sent to processor. I have another pending withdrawal for $3000, so I'm sure will be back here soon trying to get that money also.

Disputed Casino Slots of Vegas Casino
Amount $3893

Discussion

User name

Dear @Stefunyfas,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Stephanie--

I'm sorry for the frustration you've been having with this.

I'm pleased to tell you that your payments have been issued:

8/30 Paid $785.50 + $12.50 Service Fee for transaction #126854620. Our processor confirmed this wire was completed on the 2nd, so I would imagine the funds are in your account by now.

9/7 Paid $3095 + no Service Fee for transactions #127155208 ($2,244.00), #127155219 ($851.00). I would expect the funds will reach your account towards the middle of next week.

I wish you all the best,

Tawni
User name loyalty-level-2
This has not been resolved

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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