Complaint #846 Slots of Vegas Casino

Slots of Vegas dishonest payment practices

By Sullsinger

3 years ago

On 2-15-2023 I submitted a withdrawal for $2500. My VIP PLAYER HOST Peter Vidic assured me the withdrawal would be processed and paid within a few days. Yes, I have all screenshots. Since this date, I have called him 17 times, emailed him 11 times, and requested him in a chat with no response ever.

The live chat agents cannot answer why it has been 3 weeks now with no funds, and no contact. As a matter of fact, some of them said that there is no pending withdrawal. I had to ask for supervisors to have them see that indeed there was.

Mr. Vidic finally got on chat and told me my VIP status was no more. He stated that he never said he would escalate my request and he told me he supervised the people who misinformed me. This in fact is not true I came to learn.

My withdrawal from 2-15 which was supposed to be COINDRAW which is immediate, was arbitrarily changed to Bitcoin which I never authorized. The withdrawal was FINALLY approved on 2-28. I went to live chat tonight. They told me they have no clue when I will receive it because they process withdrawals in batches of 2500 and take care of the “heavy players” first-those with 90-100,000 I was told by an agent allegedly named Flora Roberts. All the names are fake, by the way.

I want my money. It is bitcoin and I shouldn’t have to wait for their timeframe of (-7 or 7-10 days, I was told both by the way.

Please let me know how to proceed. This is the last time I will ever play there. I am a part of a gaming group/club. I have successfully communicated this to 11 players who are also switching off of Slots of Begas and their sister casinos for lying, making up rules as they go, having a false unattended phone number (FACT), and horrid customer service.

Please advise me on the process to get my $2500.

Respectfully,

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $8905

Discussion

AskGamblers

• Support Team

3 years ago

Dear @Sullsinger,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino

• Representative

3 years ago

Hi Kathleen--

I had not addressed the remaining withdrawals, as these were not a part of your original complaint--only the $2500 withdrawal was.

In any event, your remaining withdrawals have been issued to your wallet:

3/13 Paid $4388 (0.1859947) + $40 Service Fee Bitcoin for transactions #143083074 ($2,500.00), #143083060 ($1,928.00)
3/14 Paid $2017 (0.0823698) + no Service Fees Bitcoin for transaction #143112722

I wish you all the best,

Tawni

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Slots of Vegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Sullsinger

3 years ago

No my issue is not resolved. I have 2 $2500 withdrawals and a $2000 withdrawal still pending!!!!! I was told they were approved. I have the screenshot from the agent who stated they were approved in March 8! Now they say it won’t even be looked at until March 17! Beyond this my status was changed from VIP, I am no longer allowed to use Coindraw and absolutely no one answers any emails or phone calls.

I’d like a response please!

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Disappearing money

On June 15th at 11:37 pm, I deposited $351 usd with the bonus luckystreak350.

I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

Resolved

$3,500

Worlds Most Frustrating Withdrawal

I’ve been trying to withdraw 2,500 for at least 2 months now. I first tried to withdraw using bitcoin but was denied due to my winnings being won on a debit deposit. Okay, understandable I guess. They only accepted National Banks that accept wire transfers and had a SWIFT code, but I also had to have this account for 30 days and had to have a positive balance. Which of course had to be my own, not joined, account. I did this as well. I submitted all documents just to be told that the bank I sent is not accepted on their end when they have all of the qualifications that were asked for. I even deposited more bitcoin than I deposited through my debit to try and get it eligible to withdraw through bitcoin. Please help!!

Resolved

$2,500

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

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$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

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They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

95h left

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473