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Slots of Vegas Casino - Seriously delaying my payment

14 hours left for Slots of Vegas Casino to respond.
Posted on April 13, 2019.

I’ve been playing in this casino and have lost more than 50 thousand since I started but now I’m winning I turned all necessary forms they need and all the bank info they need . I was receiving money already then it stop coming . Im having a hard time paying my credit card and people I owe money to from slots of Vegas they keep verifying the same bank info promising that the my are escalatng the situation but I don’t think they are i have req I’d withdrawl number 3813672 (2/17/19)for $2400 req I’d number 3843247 for $ 2252 (2/25/19) and req I’d number 3850635 for $ 2170.97 (2/26/19)this were all approved withdrawals but haven’t received .

All this withdrawal are already approved and has been delayed seriously. I tried to contact my Vip host but he’s not getting back with me . Everytime I go on chat they would ask me of something new that’s not on their list and I’m not comfortable anymore pls help

Posted on April 15, 2019.

Hi Fernando--

I sincerely apologize for the difficulties you've been experiencing with this.

I've reviewed your account and I do see your first withdrawal has already been issued: 3/29 Paid $2265 + $20 Service Fee for transaction #87486444

I absolutely understand your discomfort in this situation--I'm uncomfortable having to ask players to provide this. Unfortunately, as a result of recent banking compliance edicts, we have no choice but to ask those players residing in countries other than where they were born for proof of legal residence. Without documentation, our processor will decline payment. This can be proof of citizenship, proof of legal residence or a US passport.

I've just sent you an email regarding this--as soon as I receive your reply with the necessary document I'll have the balance of your withdrawals sorted for you.

All the best,

Tawni

Posted on April 15, 2019.

I sent u an email of the required documents together with what’s forwarded to the Vip host and paymen­[email protected]­cas­ino­sup­por­tce­nte­r.com

AskGamblers
Posted on April 19, 2019.

AskGamblers Complaints Team has been informed that Slots of Vegas Casino representative might not be able to respond to ongoing complaints until Tuesday, 23rd of April, therefore the time frame is being extended with another 96 hours.

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