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Payout request 1 month old still not approved


I have been waiting for one month for my payout to be approved: 11/30 payout request for $400. I have written many times and chatted many times with same answer - “check back next week” I have written to their help desk 8 times with not even 1 reply. Please help me get this resolved as it has been way past their payout timeframe. Thank you

Disputed Casino Slots of Vegas Casino
Amount $100

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Payment received! Thank you!
User name

Dear @djandrew2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Dennis--

I apologize for the frustration you've been experiencing with this.

I'm pleased to tell you that your payment was issued to your wallet, yesterday: 1/2 Paid $100 (0.0059925) + no Service Fee Bitcoin for transaction #140547726.

Regarding the shortfall from your requested withdrawal amount, this is because you built your funds with a free chip ($25). According to our terms and conditions, the maximum cashout amount on your free chip is $100, which is what was issued to you:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

3. Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100.

I wish you all the very best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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