On 2/10/2013 1:54:21 PM you've made a $200 Deposit
On 2/10/2013 1:54:21 PM you've redeemed bonus code CRUSH320 which gave you $640
On 2/10/2013 2:02:08 PM you've requested a $1740 cash-out.
On 3/12/2013 9:41:02 AM Withdrawals Department manager removed $640 from the winnings since the bonus you redeemed is non cashable.
$1740 Withdrawal - $640 Non cashable Bonus = $1100 who was split in 2 $550 withdrawals.
The casino approved first $550 withdrawal 3/12/2013 9:43:06 AM and the other $550 withdrawal on 4/5/2013 9:57:52 AM. Both withdrawals have been paid already.
As per Casino Rules http://www.slotsofvegas.com/rules.php
"Unless otherwise specified by the Casino; all promotional bonuses are NON CASHABLE. Bonus money serves to enhancing play and help to generate winnings but cannot be withdrawn as part of the winnings. The bonus will not be returned to the account but deducted from winnings by the Casino. At the point of cash out, all bonus money will be removed from the total amount of monies won."