I was assured that my withdrawal would at least be approved within the 5-7 Business Day window and it is now day 8, JUST FOR THE APPROVAL. From approval Slots of Vegas give a 5-10 business day window for the withdrawal to be completed. I'm making the complaint because they also have told me that I can't receive my weekly cash back until the withdrawal has been approved. Considering my level of play and asking, it feels like they are waiting, just to approve my withdrawal until the window in which I am eligible for my "weekly cashback" expires.
I was told yesterday it would be approved by End of Day. Today, there is no approval and it has had to be escalated. To my understanding the approval happens in house then is sent out to a processor, so why would my approval take this long and for a site that claims to have the fastest payouts for US players.
I would like my approval AND my weekly cashback Slots of Vegas.