Complaint #929 Slots of Vegas Casino

Not Paying Withdrawals Been Waiting 2 Plus Months

By johnpaul457

1 year ago

Hi,

To Whom It May Concern,

I have been trying to get Slots of Vegas to pay me what they owe me for months now. As you can see from the withdrawal log below, I have been awaiting payment for these Bitcoin withdrawals for over 2 plus months. I have followed up multiple times and they keep saying there are a lot of withdrawal requests right now, so we are behind.

They owe me $55k not including the more recent pending withdrawals. Their website states the following:

1. All withdrawal requests will be reviewed within 7 business days from the date of the request.

2. Payment will be made in 7 to 10 business days after approval.

They have approved 9 of my withdrawal requests but still have not paid me. The other 13 withdrawal requests have not even been approved much less paid and they were all submitted over two months ago.

I'm a VIP5 which is their highest VIP status level.

Their website advertises the following for VIP5 Level:

"Priority Withdrawals: Bid farewell to wait times and embrace lightning-fast withdrawals with higher limits that cater to your needs. Your time is precious, and we ensure that you can access your winnings swiftly and conveniently."

VIP5 is also eligible to withdraw $7.5k/week versus their standard of $2.5k/week.

The only time I can get them to pay anything is if I deposit cash on the website, win, and submit a coin draw request. They pay these usually in 7-8 days, but you can only have one coin draw request pending at any given time. They are just outright not paying my Bitcoin withdrawal request.

I can provide additional documentation if needed I just want them to pay me what they owe me.

Please help!

Jason D.

Today's Date: 6/27

Date Request ID Amount Withdrawal Approval Date Status Withdrawal Method

1 4/18 12100413 $2,500 5/7 Awaiting Payment Bitcoin

2 4/18 12100416 $2,500 5/7 Awaiting Payment Bitcoin

3 4/18 12100422 $2,500 5/15 Awaiting Payment Bitcoin

4 4/21 12133421 $2,050 5/21 Awaiting Payment Bitcoin

5 4/22 12134372 $2,500 5/21 Awaiting Payment Bitcoin

6 4/22 12134380 $2,500 6/11 Awaiting Payment Bitcoin

7 4/22 12134386 $2,500 6/11 Awaiting Payment Bitcoin

8 4/22 12134391 $2,500 6/17 Awaiting Payment Bitcoin

9 4/22 12134399 $2,500 6/22 Awaiting Payment Bitcoin

10 4/22 12134403 $2,500 Awaiting Approval & Pmt. Bitcoin

11 4/22 12134408 $2,500 Awaiting Approval & Pmt. Bitcoin

12 4/22 12134418 $2,500 Awaiting Approval & Pmt. Bitcoin

13 4/23 12148561 $2,500 Awaiting Approval & Pmt. Bitcoin

14 4/23 12148570 $2,500 Awaiting Approval & Pmt. Bitcoin

15 4/24 12160065 $2,500 Awaiting Approval & Pmt. Bitcoin

16 4/24 12172484 $2,500 Awaiting Approval & Pmt. Bitcoin

17 4/25 12181055 $2,500 Awaiting Approval & Pmt. Bitcoin

18 4/25 12181062 $2,500 Awaiting Approval & Pmt. Bitcoin

19 4/25 12183699 $2,500 Awaiting Approval & Pmt. Bitcoin

20 4/25 12183702 $2,500 Awaiting Approval & Pmt. Bitcoin

21 4/25 12183706 $2,500 Awaiting Approval & Pmt. Bitcoin

22 4/25 12183710 $2,500 Awaiting Approval & Pmt. Bitcoin

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $65000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As evident from the casino's latest post, we can confirmed that the payout amount exceeded the initial claim. Therefore, the AskGamblers Complaint Team is pleased to announce that the case has been resolved and is now closed.

Should the player encounter any issues with future withdrawal payments, he is welcome to reopen the case at any time.

We thank both parties for their assistance during the complaint process.

Slots of Vegas Casino

• Representative

1 year ago

Hi Jason--

I'm sorry, but you are completely incorrect in your assessment of things. If you go back to the beginning of your complaint, we were paying you $5000 per week. Your status changed significantly once you began stacking up more and more wins. VIP status is based primarily on wins vs. losses, as well as other factors. It was accurate when you were told that there are algorithms in place which determines player status.

Regarding your payments, another withdrawal was sorted and issued to your wallet, Tuesday: 10/8 Paid $2460 + $40.00 Service Fee Bitcoin for transaction #194109597 ($2,500.00).

I'll be back next week when your next payment is sorted.

Tawni

johnpaul457

1 year ago

Two weeks ago I filed a complaint about Slots of Vegas not paying me $7.5k/week in withdrawals like they should be under my VIP 5 status. Tawni replied to my complaint saying I wasn’t a VIP 5 when in fact I was and I provided screenshots and posted them on this website to prove it.

Funny how my VIP 5 status and my VIP status was taken away altogether two weeks after I submitted my complaint. Tawni says she and her department had nothing to do with this and I should talk to the VIP department but that is complete B.S.. By taking away my VIP status they only have to pay me $2.5k/week instead of $7.5k/week. It’s not a coincidence that my VIP 5 status was taken away when I initially filed this complaint with AskGamblers. This allowed them at that time to reduce my weekly payment amount to $2.5k. And now they have taken away my VIP status again to reduce my weekly payments. I spoke with two different representatives from the Slots of Vegas VIP Department and they gave me two completely different answers as to why my VIP status was taken away. The first representative said it’s an algorithm that tracks multiple things and they have no control over it. The second representative told me it’s because I’ve won too much money in the last 30 days. What a joke! Bottom line is they took away my VIP status AGAIN so they could pay me less weekly. These people are dishonest.

Slots of Vegas Casino

• Representative

1 year ago

Hi Jason--

Unfortunately, you no longer have VIP 5 status, so this changes the maximum weekly payout amount. There is absolutely nothing I can do to change this--you would need to speak with a VIP host regarding this.

Further, the bulk of your withdrawals were requested nearly a month after you issued your complaint. We have to pay withdrawals in chronological order, which we have been doing (and will continue to do).

Here is an update on your most recent payments:

9/24 Paid $2460 + $40.00 Service Fee Bitcoin for transaction #192973258 ($2,500.00)
10/1 Paid $2460 + $40.00 Service Fee Bitcoin for transaction #193707509 ($2,500.00)

Your next payment is scheduled to be issued, Tuesday (the 8th).

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473

Won't pay winnings

So I won $2500 playing slots.

Both the ID and the debit card that I used were verified.

They keep telling me that they can’t send funds to the account I provided when I personally called the bank and asked if money could be internationally wired to that account, and I was told YES.

I keep asking the reason why they can’t send the money to that account, and they will not answer the question.

Resolved

$2,500

Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Resolved

$1,572