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Need help with obtaining a payment date for a withdrawal


Hi,

I am getting generic answers as to when the following payout will be paid to me. I

07/06/2018 03:13 AM Wire Transfer Withdrawal Approved! -$2,331.00

My account details have been sent through twice to paymen­ts@­cas­ino­sup­por­tce­nte­r.com. I just want this paid please. As a bonus if
07/27/2018 03:18 AM Wire Transfer Withdrawal Approved! -$1,250.00 could be paid too id be over the moon but i do understand that for this one it would be premature.

Thanks in advance for your help
Disputed Casino Slots of Vegas Casino
Amount $2331

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hi,

This complaint has been resolved.

Thanks for your excellent service

Salim
User name

Dear @moujsall,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Thanks for the kind words, Salim--very much appreciated. ;-)

I'll look forward to hearing you've received the wire...

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603
Avg. Amount $3,124
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino
Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Status solved Resolved
$1,572