Complaint #686
Slots of Vegas Casino
Months for approval and payments
5 years ago
Back in October I had a nice litte line hit playing Samba Sunset. It totalled about 9k. I played down to 8500 when I met my playthrough requirement. I made 4 withdraw requests. I provided my documentation and verified using their online system. It took my picture, matched it to my identification. The address on my i.d. matched the address slots of vegas had on file for me. My phone number matched what was on their system. My live verification, and documents were successfully submitted. Yet two weeks later my withdraw requests came back canceled. I was upset to say the least. They weren't accepting my id. My i.d. was current and matched absolutely everything. I told them it was a mistake every time. I legit had to email them my i.d. and documents at least twenty times. I've had dozens (if not more) of email interactions with them. I knew I was being stalled. I didn't think I would ever see a penny. After countless emails I called the number demanding a supervisor. Sent a couple not so nice emails until finally I received an email stating that my withdraw request was approved. Their policy states that it takes 7-10 business days for approval, then after that 7-10 business days for funds to be processed, and then 7-10 more business days for delivery of my check (since they don't do wire transfers to my bank). Finally after about 8 weeks I received a check. I never received an email confirmation of any of the steps along the way. I received an email with a tracking number the day I received my check, not cool. Thats only check 1 of 4. Check 2 of course did not meet their criteria of "30" business days. I had to email them constantly stating that its been way longer than their "terms and conditions" I was always getting the runaround. Again I get an email with another tracking number the day of delivery. Which brings me to my 3rd payment. Check number two had the date of December 29th on it. It is now Feb. 3rd and my 3rd check payment is still showing "pending." Its been almost 5 weeks and still showing pending. I speak to a live agent everyday. All they say is "Its been escalated, and we'll see to it personally." Yet for 5 weeks (and currently) nothing. I didn't receive my stimulus, my unemployment has been canceled, I've lost my job, and have kids. Its almost been 4 months. Please help!!!!
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