Complaint #882 Slots of Vegas Casino

Manager withdrew my winnings

By Colton C.

2 years ago

I tried to make a withdraw via wire transfer after I did a $10 bitcoin deposit for verification. I sent the deposit on October 28th 2023 at 3:05pm central standard time, to this bitcoin address; < removed >

The transaction hash was ; < removed >

The bitcoin stated it was received and approved on October 28th at 7:35pm central standard time 2023

I then proceeded to make a withdrawal request amount of $1300.00 on October 29 at 6:23am 2023

On the day of November 13 at 2:40am 2023 stating that the wire transfer of $1300.00 was denied. The following three transactions were made on the same day of November 13th at 2:40 am. It states a manager withdraw of $1300.00 was requested and submitted, and the following transaction states the $1300 manager request was then approved. I have all of the screenshots of my bitcoin Transactions and my account history on slots of Vegas verifying the information I am giving to be true. I hope to be hearing from you soon thank you.

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $10

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Slots of Vegas Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Slots of Vegas Casino

• Representative

2 years ago

Hi Colton--

It appears that you did not read our terms and conditions:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

17. The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.

ADDITIONAL TERMS APPLICABLE TO ALL BONUSES

13. An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.

--

You built your withdrawal using a free chip and this was the fourth free chip in a row--you never made a single real money deposit. The only deposit you made was the $10 Bitcoin verification deposit, AFTER you'd already built the funds for the withdrawal.

You've clearly breached our terms, which is why you saw the 'Manager Withdrawal.' You are not entitled to the withdrawal and the funds have been voided. Your $10 verification deposit was returned to your casino account on 11/13.

I've sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

Lilhustle1997

• Missouri

2 years ago

Thank you for reaching out, hope to resolve the conflict!
Thanks gain

AskGamblers

• Support Team

2 years ago

Dear Slots of Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

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I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

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• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

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4. process my withdrawal immediately.

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