Complaint #856 Slots of Vegas Casino

Excessive delays with withdrawal

By vank.S

3 years ago

Good Evening,

I have been experiencing quite a few setbacks with this company and upon checking up on the Slots of Vegas realized that I am one of many.

For whatever reason the date of the initial requested withdrawal has changed more than once pushing it further and in turn giving them more time than said time frame of 7-10 business days. My withdrawal request is only $200 which was requested via bitcoin. It took a lot of detours just to get verified, I should've foreseen the upcoming difficulties that were lying ahead.

In addition to this, I have another issue regarding funds ($123) that were taken out of my balance from a slot session that I had won. While it is true that my initial winnings were from the daily free spins, I did not see anything regarding this issue online. My bottom line is that I really don't want this to drag out any longer than it already has. I like the site because the games are fun and seem to pay out nicely. IF they were able to speed up the process concerning payouts and verifications I would probably play more often.

Can someone please help me with this issue? Thank you in Advance!

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $106

Discussion

AskGamblers

• Support Team

3 years ago

Dear @vank.S,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino

• Representative

3 years ago

Hi Ivanka--

I think there is a bit of confusion with this, so I'm going to try to explain this for you...

Let's tackle your $200 withdrawal, first: With this withdrawal, you built your funds using a coupon (VEGASGOBLIN200 (1 of 9999) (25 free spins) $82.00 + Free Spins $12.50). All bonuses are non-withdrawable and as such, the bonus amount of $94.50 was removed from your total withdrawal amount. Keeping this in mind, this is the payment that was issued to you:

4/26 Paid $106 (0.0037192) + no Fees Bitcoin transaction #145360125

Regarding the $123, this came from free spins. The maximum allowable withdrawal amount is $100 (please see the coupon attached). When you reached the wagering requirement, the system automatically removed the excess funds (in this case, $123), leaving $100 in your account to withdraw. Unfortunately, you've played the $100 down to zero, so there is nothing further to be paid at this time.

I hope this clears things up for you.

I wish you all the best,

Tawni

AskGamblers

• Support Team

3 years ago

Dear Slots of Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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