Delaying payment for over a month
Hi I submitted a withdrawal request on 4/19/21 for $1700. I submitted all verification dicing and bitcoin as well as bitcoin cash documents, which were all approved and verified as of 4/24/21. I have contacted the casino many many times, through their live chat. This is the only way I have been able to reach anyone. I get the same answer every time, stating that they will escalate my issue and to chat them back in 24 hours. Then I do, and I get the same answer over and over and over.
I did not violate any t&c's. I just dont see why a withdrawal could possibly take so long.