Mark all as read

Settings

Notifications
Casino Complaints

Delayed $873 Payment


7 years ago
My withdrawal of $873.00 was approved on 3/20/19 and it is now 4/8/2019, that is 14 business days! In their terms and conditions it is stated after a withdraw is approved it will take 7-10 business days for payment to be sent out. I requested payment via check but I have not received word of payment being sent out yet. After confirming my information with live-chat 3 times! I dont know what else to do.
Disputed Casino Slots of Vegas Casino
Amount $794

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
This complaint can be closed now! Thank you Tawni for your help!
User name loyalty-level-2
Thanks tawni, I want to keep this complaint open until I actually receive the tracking information. I will reply again when I receive the tracking information
User name
Hi Montana--

I absolutely understand your frustration--I would feel no differently than you feel.

I've just spoken with my Payments Manager and the new processor already has your details. My understanding is that the tracking will be in by the end of this week. If I pull this from our processor and move you to a wire, it will only delay things further at this point.

I'm genuinely sorry this has been so difficult, but I do know this is finally being sorted.

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino