Complaint #945 Slots of Vegas Casino

Delayed payout from September 3rd withdrawal request

By Alexandra P.

1 year ago

Message on forum

I still haven’t received my withdrawal for $2359.63 as of 10/11/2024.

I submitted this request through wire transfer on September 3rd at 12:15 pm.

I constantly had to check when it was going to be approved, and it was finally approved on September 18th at 1:55 am. Since then I still haven’t received my funds.

Slots of Vegas states it has been sent out as of October 3rd at 10:01 am. Still have not received anything in my bank account and I’m still waiting.

I have talked to numerous people. <full names removed>. They say delivery time isn’t in control once it leaves the casino and it seems like I’m never getting my winnings.

I’m very frustrated and disappointed and feel scammed.

The amount sent was for $2343

Disputed Casino Slots of Vegas Casino

Reason Missing Funds

Amount $2343

Discussion

AskGamblers

• Support Team

1 year ago

Dear @acat101,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino

• Representative

1 year ago

Hi Alexandra--

It appears your bank rejected your wire after you told them the funds were coming from online casino winnings.

At this point, the only payment method available to you will be Bitcoin. I've attached my email address for you to use--please send your crypto address directly to me.

Thanks,

Tawni

acat101

1 year ago

Hello Tawni,

So I reached out to my bank as I received a letter in the mail stating that funds were attempted to be deposited. My bank account stated that funds were attempted to deposit would be rejected into the bank account since it has a block placed on the account due to some things going on with my bank. So the funds should be rejected already and sent back to you from ************* on 10/21 it stated on the letter. So I was contacting live chat and trying to get the funds sent to a different account or through bitcoin. And was told that the maximum exception to allow through bitcoin was $500 or up to Slots Of Vegas choice. So I am waiting until Monday as I was told to reach back out to further investigate on the funds being sent back and then I can get $500 through bitcoin then the $1800 about left can be withdrawn only through wire. Is this a valid answer? Or can I withdraw the entire amount through bitcoin instead to get my funds quicker as I’ve been waiting for months now.

Thanks,

Alexandra

AskGamblers

• Support Team

1 year ago

Dear @acat101,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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Disappearing money

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I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

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Worlds Most Frustrating Withdrawal

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Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

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$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

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$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

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Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

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Refused to wire winnings to a bank they recommend

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That’s got to be criminal.

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$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
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3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
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- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

78h left

$10,348

Past due Withdrawal Approval

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