Complaint #867 Slots of Vegas Casino

Delayed payment SOV 2500 USD

By Amanda S.

2 years ago

I made a deposit and attached a bonus to it.

I successfully completed the playthrough requirements only playing authorized games. I made a withdrawal request on 7/27/2023 using the coin draw option for $2500.00 As days progress, I notice my withdrawal is still pending.

I've spoken to the chat multiple times and they have told me different things each time. 1. My withdrawal will be paid out in 24 hours. 2. Coindraw crashed so it switched to a BTC withdrawal. 3. It would take 7 business days to pay out. 4. Sometimes there is just a delay but we're working through it and it shouldn't be much longer. 5. We submitted an escalation to have your withdrawal processed.

During this time I made sure that my identity was in fact verified and the chat agents assured me there were no issues with my account that would cause any delays.

I have also sent multiple emails out to customer service asking for an update. On 8/1 I did receive an email that said

"We Apologize...

Here's a $50 Chip for Hanging in There.

Hi Amanda,

This is Your VIP Concierge Team from Slots of Vegas.

I am contacting you today to apologize for the downtime we had today at the cashier. We expected this maintenance to be short, but it ended up lasting longer than expected. As an apology, I'd like to give you a 50 USD Chip to come back in and play on me for a while.

Here are the details:

$50 FREE CHIP

Slots & Keno Only

Low 20X Wagering Requirement

$100 Min/Max Withdrawal Limit

Redeem: ZO6UZ

(No Deposit Required)

So that we don't cause any issues for you to withdraw, this code will only redeem if your balance is below $3 and you do not have any pending withdrawals.

Thank you so much for your patience. I hope this chip is just the thing to make up for it. Have a great rest of your day and good luck!

Sincerely,

Your VIP Concierge Team

Slots of Vegas Website"

I would greatly appreciate assistance with this as SoV doesn't have a phone number to call and hasn't responded to my emails.

Disputed Casino Slots of Vegas Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

2 years ago

Dear @AmandalShryock,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Slots of Vegas Casino

• Representative

2 years ago

Hi Amanda--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, yesterday: 8/12 Paid $2500 (BTC 0.08498278) + no Service Fee for Bitcoin transaction # 99900122.

I wish you all the best,

Tawni

AmandalShryock

2 years ago

I received an email today from Slots of Vegas that said
"Thank you for playing at Slots Of Vegas
Your payment is being reviewed and should be processed within the next 5-7 business days. Once it has been processed, it will be sent for payment.
IMPORTANT: Please note, this email is not a confirmation of payment.
You will receive an email with your payment confirmation details once the review has been completed.
Sincerely,
The Slots Of Vegas Team
Email: help@slotsofvegasmail.com "

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604

Avg. Amount $3,112

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

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They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

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Amount 2004 - submitted april 17.

Denied needed update Id.

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May 25th - follow up past 72hrs and they want to submit another ticket.

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