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Delayed Payment 3 Weeks now


5 years ago

I have been verified through this casino. I submitted a withdrawal 3 weeks ago on 03/16/21 and I am still being told it is being "processed". And it could be another 10 days after its approved before the money is sent. That would be going on a month before getting my payment.

I'm starting to think I won't be paid by this casino at all! Its way beyond the timeframe that they state on their website.

Disputed Casino Slots of Vegas Casino
Amount $1000

Discussion

User name

Dear @jfarlow0930,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Jessica--

I've just checked the latest notes on your account and I'm afraid you're not going to be very happy...

You built your withdrawal using a $30 weekly insurance bonus. Weekly insurance bonuses must be wagered 30x (in this case, $900) and you've only wagered $477 at this point. Further, there is a 2x max allowable withdrawal on these bonuses. Because our minimum withdrawal amount is $100, this would be the maximum allowable withdrawal on this.

The funds have been returned to your account so that you can continue wagering. Hopefully, you'll reach the $900 playthrough and if so, you'll be able to withdraw the maximum $100 amount.

All the best,

Tawni
User name loyalty-level-2
I still have not recieved payment and have sent in everything I have supposed to today will be a month. that's far past their 10 day policy
User name loyalty-level-2
I have sent in the documents you have requested now if you could issue my payout that would be GREAT! Thank you

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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