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Slots of Vegas Casino - Delayed & denied payments

REJECTED
Complaint Info
Disputed casino Slots of Vegas Casino
Reason Declined payment
Amount $ 2000
Posted on October 8, 2018

I've completed all documents asked with this casino and made numerous attempts at resolving issues with the casinos online help chat and re-sent documents when told they didn't receive and still haven't had any resolve. They keep telling me 24 hrs ECT. 48hrs ECT I'll be contacted I first tried to withdraw &1000 on the second. They denied saying they didn't receive my utility bill (proof of address) when I'd sent it twice, I sent it a third. I now have two payments pending of $800 and &1200. Will I ever receive this?

Posted on October 8, 2018

I cancelled a portion and reduced my withdrawal to 800 hopefully I'll see it soon

AskGamblers
Posted on October 12, 2018

AskGamblers Complaints Team have been informed that Slots of Vegas Casino representative will not be able to respond to ongoing complaints until Saturday, 13th of October, therefore the time frame is being extended with another 96 hours.

Posted on October 15, 2018

Hi Peter--

I apologize for not replying sooner--I was out of the office all last week.

I've checked into your account and I see that you've reversed your withdrawals. At this point, there are no withdrawals to either be approved or paid.

I wish you all the best,

Tawni

AskGamblers
Posted on October 15, 2018

Dear @Petey87,

Please make sure to update your ongoing complaint and inform AskGamblers Complaints Team whether you have canceled your withdrawal and played off your funds? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

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