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Delayed and split payment


I submitted two withdrawals in early June, one for $501, one for $2500. Slots of Vegas then did a manager withdrawal approval for removing the bonus amount as well as the excessive amount of the allowed winnings on July 9th. The total withdrawal was for $3001. The allowed winnings which I should receive is $2500. They split the $2500 withdrawal into 5 different withdrawals of $500 each on July 9th. This was a surprise. They approved one of these $500 withdrawals on July 9th. It is now August 1st and still have not seen the first payment of $500. The other 4 withdrawals that was split from the original $2500 withdrawal in early June are all still pending. I have contacted them several times and keep being told the same thing regarding their timeframes regarding approval time, processing time, etc Being that it has been almost 2 months since the original withdrawal amount took place, and I still have not received my money, the alloted timeframe they state has passed. Any help you can give me in collecting my winnings would be greatly appreciated.

Thank you,

< name removed >

Disputed Casino Slots of Vegas Casino
Amount $2500

Discussion

User name

 Dear @jajsboone,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name

 jajsboone, is this complaint solved?

User name

Dear Player:

Could you please confirm your confirmation tracking has been received

Cindy

User name

Dear Player:

According to the casino payment tracking info is available since 10/23/2013 6:14:13 PM and you should have received the payment by now.

Please confirm

Thanks

Cindy

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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