I have been trying to get my withdrawal since April 17th 2013, this is the timeline of events
1.Submitted withdrawal on Aprirl 17th, 2013 and e-mailed required documentation.
2. Called to confirm the receipt of documentation on the April 18th 2013 and was told my withdrawal was fine would be processed in 7 to 10 days.
3. Checked on status of withdrawal on April 23rd on the history screen,status indicated it was declined, called and was told it was in error and they would honor the 17th as my submission date.
4. Called back on the April 2, and was told they did not receive my documents until the 23rd and the clock started then, operator stated it would definitely be processed on or before May 7th.
5. Called back today, and customer service indicated they don't have any idea when my funds will be processed just keep checking back. I asked if she could check to see where my withdrawal was in the process she said no. She stated check everyday and eventually it will be processed.
I cannot believe the cavalier attitude this site displays when it comes to paying thier customers. They offer great bonuses and I really like the site but my goodness, I played fair and square according to thier published rules. I want my payout and I would appreciate any assistance in getting it NOW.