Complaint #808 Slots of Vegas Casino

Casino Refuses to Payout Without Explanation

By Brian E.

4 years ago

On February 16,2022, I deposited $100 to Slots of Vegas. After the playthrough, as per the terms and conditions of Slots of Vegas Casino, my withdrawable total balance amount was $20,081.10. I received 2 payments of $2,500 from SOV. After the 2 payments, I was informed on a chat with an agent that my account was revoked and that I would not receive the rest of my winnings. I still have not yet received an explanation on why my account was closed.

Since winning, I have not again played on SOV or any other online casino. I have attached screenshots of my deposit, winnings, withdrawals, and every chat conversation I have had with SOV online agents. Also provided in the attached files will show proof of my complaints and the unprofessional feedback I received.

I have read and understood the SOV terms and conditions. I have not violated any of them. As stated in conversations in the screenshots, SOV will confirm that as well.

I am seeking relief in this matter. I am entitled to receive the money I won.

I appreciate any assistance that you can provide to me to solve this issue. Please contact me at your earliest convenience.

Thank You,

< personal information removed >

Disputed Casino Slots of Vegas Casino

Reason Declined payment

Amount $15081

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review of valid information and proof presented by Slots of Vegas Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

4 years ago

They have more then enough of my information that they could of made the dispute themselves cause I did not dispute my deposit. Not saying they did but it makes more since . Especially how they gave me the run around for the payments I did receive. Why would I dispute after I finally started to be paid. I believe they tried to find anything to disqualify me and couldn't. Time will show as soon my bank opens . That account hasn't been active in months .

Inactive user

4 years ago

That is untrue. I never disputed a charge back. In fact the account I used to deposit has been inactive for months now. I did however file 2 complaints one with slots of vegas support and after no response i filed this complaint. What you are claiming isn't even logical. I did not file a dispute for charge back and never received any notices stating different. I am in the process of retrieving banks statements to prove what I'm saying. Why would I dispute with my bank after winning and receiving 2 payments? Like I said that's not even logical to file a dispute from a February transaction. I played honestly and followed every rule. I won that money fair and square and would not do anything to jeopardize being disqualified. I was reassured daily that I would receive my winnings. I believe this company to be fraudulent in its operations. It closed my account without notice and never responded to any of the emails I sent asking for an explanation. This is the 1st I have heard from them and as to why my money was stolen and my account closed. Slots of vegas has proven to be dishonest, unloyal, and unfair. The customer service is by far the worst, that is when it's available. So please look this over again because I assure u I didn't dispute with my bank and never received anything reflecting otherwise. The fact that my account is closed and the amount of money I'm owed was takin because of a false allegation like the one they came up with is obsurd. I don't think anyone in their right mind would dispute $100 when owed close $16,000 . Another reason I believe this company to be fraudulent is when I made a deposit with them my statement reflects the deposit I made went to PLENTY GAINZ . Not sure what's that's about. The facts are I'm owed and I will continue to take every measure I can until I'm paid . To shut my account down and cut off all communications with an honest loyal customer Shows exactly how corrupt this company is. Once my balance became withdrawable it became my money. I do believe slots of vegas fraudulently looked for anyway to get out of paying me . The statement made in their response about being more then fair leads me to believe this company feels I should be satisfied with what money I did receive because its more then what I put in . Well im not and thats not how gambling works. I'm still owed and that's the honest truth. Again please follow your own rules and policies regarding fainess and Pay Me whats owed . I will be getting ahold of my bank to find out about this so called dispute its claimed I made and will submit any evidence to support what they claim is false and the fact is they just don't want to pay . Hopefully we can settle this matter here to avoid a lawsuit . I will be seeking legal advise if not resolved.

Slots of Vegas Casino

• Representative

4 years ago

Hi Brian--

I've reviewed your account and in fact, you've been treated more than fairly. I'll explain:

Your deposit which led to your winnings was made on February 15...

We issued two payments:

March 17th, 2022 Paid $2030 (0.04949899 ) + $40 Service Fee Bitcoin for transaction #132847735
April 20st, 2022 Paid $2460 (0.05857579) + $40 Service Fee Bitcoin for transaction #133689109

After making those two payments, we received a disputed charge (chargeback) for your deposit.

So, while you are thinking we've been unfair, you've actually received nearly $4500 which you were not entitled to, as your deposit was charged back.

I also need to point out that your account has been closed.

I have forwarded the necessary evidence to AskGamblers management to support the accuracy of my statements.

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Disappearing money

On June 15th at 11:37 pm, I deposited $351 usd with the bonus luckystreak350.

I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

30h left

$3,500

Worlds Most Frustrating Withdrawal

I’ve been trying to withdraw 2,500 for at least 2 months now. I first tried to withdraw using bitcoin but was denied due to my winnings being won on a debit deposit. Okay, understandable I guess. They only accepted National Banks that accept wire transfers and had a SWIFT code, but I also had to have this account for 30 days and had to have a positive balance. Which of course had to be my own, not joined, account. I did this as well. I submitted all documents just to be told that the bank I sent is not accepted on their end when they have all of the qualifications that were asked for. I even deposited more bitcoin than I deposited through my debit to try and get it eligible to withdraw through bitcoin. Please help!!

51h left

$2,500

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473