Slots Of Vegas Casino - Casino refused to pay out my winnings of 20k

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Slots of Vegas Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear Slots of Vegas Casino

Proverbs 22 22 23 ESV
Do not rob the poor, because he is poor, or crush the afflicted at the gate, for the Lord will plead their cause and rob of life those who rob them.

Proverbs 28 6 ESV
Better is a poor man who walks in his integrity than a rich man who is crooked in his ways.


Please find attached Slots of Vegas casino review from Trust pilot

Some titles from the previous customers Reviewers
Slots of vegas is one of the worst casino site I've ever played on.
They don't honour your winnings
SLOTS OF VEGAS ARE SCAM ARTIST.
Had a very bad experience with them.
I AM NOT GONNA STOP UNTIL THEY ARE OUT OF BUSINESS. APPARENTLY THE WHOLE ENCLAVE PROCESS.
THE EMPLOYEES ARE OK STEALING FROM PEOPLE
DO NOT GO TO THIS CASINO
Don't be fooled.
This is not a site I would recommend to anyone ever.
Yes I can confirm that my experience with Slots of Vegas Casino is very similar,terrible, and I advise people not to put their money in this casino and also let’s take them out of business.
I have an open complaint on AskGamblers and I advise anyone that have an issue with them to do the same.

Once again, this is another excuse the Casino uses to try to avoid doing anything and to intimidate me.

Tawny it looks that you are actually behind off stealing winning money from the casino customers, Tawny you are a scammer and a shame for the entire online casino business, this complaint is against Slots of Vegas Casino , not against you Tawny, I’m not even interested about you and your frustration, and stop pretending that you are making this complaint personal to you also you did not resolve any complaint with huge amount of winnings, and only after long time in your favour and you need to apologise to all this people and also pay them the money interest they deserve on top of their winnings money after your casino mess up and dear Tawny you will end up with losing your horrible job and also you are part of taking Slots of Vegas Casino out of business and getting what they deserve and also what you deserve Tawny .do you really think that this will go like this forever , stealing people winnings money without any consequences
You watch and see because I will make you very famous.
For the scammers and criminals we have a place called prison and this is what you Slots of Vegas Casino, deserve.
You will regret for trying to get away with my winning money.


For instance, you stated on Ask Gamblers that I played games that I was not allowed to play, but that is entirely wrong.

Playing a prohibited or restricted game while using a bonus Slots of Vegas Casino software will not allowed me to play this on that time anyway.
Software will block the access of prohibited or restricted game .
You prove this to me with the evidence if I’m wrong. Email me the evidence to my registered email address with Slots of Vegas casino.

This is from a previous reply POSTED ON APRIL 13, 2023 and please update accordingly to the time and date of today 25 April 2023.

I said from the beginning on AskGamblers that I have screen recordings and evidence from the first deposit to the moment my account was blocked, yet you choose to ignore this. I will compress the screen recordings and all the evidence I have and send them to AskGamblers and any relevant institutions after this email, clearly showing you how and where I made the money.
I really should not have to explain this to you, Slots of Vegas Casino, but the fish catch game was restricted whilst I still had the bonus, but once that bonus was cleared (after playing other games) it granted me access to all the games that were once restricted - your statement about the restriction made on AskGamblers is completely incorrect and proof of this will be included with the evidence. Your system did show at the time that certain games were restricted (such as the fish catch) and this same system showed me that I could play these games once the bonus was cleared. I will also explain all of this to AskGamblers and the relevant institutions.
Once again, this is another tactic the Casino uses to try to intimidate me.

Slots of Vegas Casino, do you even realise how these tactics ruin your image and make you appear untrustworthy and childish?

Since I made the first withdrawal request on the 20th March 2023 and until now 13th April 2023 , it has been 4 weeks and I should have received already a payment of 4 lots of $ 2,500 adding up to $10,000, and the remaining balance on the following 4 weeks. You have failed to make any progress with the payments and you are holding my money illegally.

For this you will have to pay the interest on top and to pay all the withdrawals requested in one single payment immediately.

Since it has been over 14 days since my first request for a withdraw was made on the 20th March 2023, because you did not get in contact with me in any way (leaving me extremely worried and stressed with a lot of nights not spent sleeping, my health deteriorating and countless hours spent writing emails and finding the proper evidence in my own time whereas you are paid by the casino to provoke this on a single person who has to deal with this every single day when I wake up), when I made the decision to complain and take legal advice you started to use numerous different tactics to try to intimidate me and avoid giving me my money that I won in a legal manner, it will all contribute to an increase in the compensation and cost on top of the money you already owe me.

From today (13th April 2023), you have 7 business days to transfer the total winning amount to my Santander bank account and only that account as I do not trust any other method of yours. The total winning amount is $20,651.26 and this is what you owe me. In addition to this, you owe me an extra 10% for every 5 business days you refuse to send me my winning amount since the first withdraw request was made.

You need to reopen my account and allow me to still have access to it with all the benefits I was entitled to. Since the account was open, I have missed out on free daily spins, bonuses and comp points etc.

Dear Slots of Vegas casino Be aware that you have access to all my private information (such as my government ID, date of birth etc) and I will not allow you to use this information in an illegal manner.
Slots of Vegas casino if you don’t release my winnings by the end of your expiration time to respond on AskGamblers
I will move this complaint to local authorities , Central Disputes System (CDS), The Gambling Commission, etc
The Gambling Commission Action we've taken
More enforcement action
Gambling business TGP Europe fined £316,250
05 April 2023
William Hill Group businesses to pay record £19.2m for failures
28 March 2023
Gambling Commission fines 32Red and Platinum Gaming £7.1m
23 March 2023
Blue Star Planet faces £620,000 regulatory action
16 February 2023

And Slots of Vegas Casino will be next I promise to you that I will never stop until I fully recover my winning money also until you get what you deserve .
Slots of Vegas Casino don’t forget
No one is above the law
This means that no person, government official or government is above the law. The following principles are fundamental in preserving the rule of law: All people are ruled by the law. Law enforcers, the government and judges must adhere to the law without bias or prejudice.

Hebrews 11 6

And without faith it is impossible to please Him, for he who comes to God must believe that He is and that He is a rewarder of those who seek Him.

Romans 12 17 21 ESV

Repay no one evil for evil, but give thought to do what is honorable in the sight of all. If possible, so far as it depends on you, live peaceably with all. Beloved, never avenge yourselves, but leave it to the wrath of God, for it is written, Vengeance is mine, I will repay, says the Lord. To the contrary, if your enemy is hungry, feed him; if he is thirsty, give him something to drink; for by so doing you will heap burning coals on his head. Do not be overcome by evil, but overcome evil with good.


Hebrews 13 5 ESV

Keep your life free from love of money, and be content with what you have, for he has said, I will never leave you nor forsake you.

Matthew 7 12 ESV

So whatever you wish that others would do to you, do also to them, for this is the Law and the Prophets.

Dear AskGamblers
Thank you for your support and please give to Slots of Vegas Casino what they deserve.


Kind regards

Mr A Marcu

Hi Aurel—

Wow. It takes a lot to shock me, but you did so in a massive way.

In your most recent reply:

“Tawni, can you actually prove that you are on the medical leave, and if so what is this having to do with my money.

You keep saying that you’re in hospital and that you need time off, yet you’re fully able to reply to me on AskGamblers. What’s that all about?”

First off, I WAS in the hospital. I don’t need to prove this to you, as it’s actually none of your business how/why/when I take time off of work. I had pre-written that bit to inform all players that I would be unavai­lab­le—­Ask­Gam­blers management placed that response for me. I was not dodging your issue. Further, I rarely take even a day off. Since you seem to know so much, I’m assuming you’ve looked into my history of handling complaints. If you have, you would have found that I resolve any and all complaints that come my way, provided the winnings are legitimate (which yours are NOT) and there is no fraud involved.

Which leads me to your recent claims…

“I really should not have to explain this to you, Slots of Vegas Casino, but the fish catch game was restricted whilst I still had the bonus, but once that bonus was cleared (after playing other games) it granted me access to all the games that were once restricted - your statement about the restriction made on AskGamblers is completely incorrect and proof of this will be included with the evidence. Your system did show at the time that certain games were restricted (such as the fish catch) and this same system showed me that I could play these games once the bonus was cleared.”

I will spell this out for you one more time:

ALL DEPOSIT BONUSES: STANDARD WAGERING REQUIREMENTS

10. No Play/ No Max bonuses: Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo, and Scratch Card games. All other casino games are prohibited and restricted.

11. Playing a prohibited or restricted game while using a bonus will void any winnings generated during the use of a said bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X playthrough (deposit + bonus amount) before the funds can be withdrawn.

--

"These terms are valid and applicable EVEN AFTER the playthrough requirement has been met"--this is key to this.

Again, I was trying to do you a courtesy, due to the mess up regarding the uncollected deposit. I did not have to go out of my way for you on this (once I learned you played the unallowed games), but I did. Instead, you’ve proven that no good deed goes unpunished.

Well, I’m afraid you’ve gone too far at this point. Because you did not receive the payment in less than 24 hours of our receiving your Bitcoin crypto address, you’ve decided to assess your own fees/interest. This was beyond absurd. The courtesy offer is off the table as a result of your attempts to strong arm funds which you were never entitled to. While I’m at it, please show me where our casino ever tried to ‘intimidate’ you. This never happened and you know this.

We do not have to reopen your account as you’ve stated. You are not welcome at this casino, nor any others within our network. You’ve missed out on nothing, as we’ve already refunded your two previous deposits…and as we already know, your third deposit was never received.

In closing, I’ll repeat this one more time: You are NOT entitled to ANY winnings. Any sort of courtesy consideration we were offering has been rescinded due to your own baseless claims and strong-arm tactics.

I will no longer entertain or respond to anything further you have to say on this matter.

Tawni

Once again, this is another excuse the Casino uses to try to avoid doing anything and to intimidate me.

Tawni, can you actually prove that you are on the medical leave, and if so what is this having to do with my money.

You keep saying that you’re in hospital and that you need time off, yet you’re fully able to reply to me on AskGamblers. What’s that all about?

I can see on other complaints here on AskGamblers that you are trying to take advantage of this when you state more than once that you are on the medical leave, so what?
Is there not anybody else at the Slots of vegas Casino to temporarily replace you? You are free to take as many days off as you want, but don’t forget as this will cost casino more money for the interest on the late payments, but don’t you dare pretend that you are the only one that has problems, created especially by casinos. Lots of people are waiting for long time for their winning money to be paid off, as I have seen from other complains on AskGamblers, who for ages have been waiting for the problem to be solved.

This is from a previous reply POSTED ON APRIL 13, 2023

Just to remind you that today is your last day from the 7 business days.

From today (13th April 2023), you have 7 business days to transfer the total winning amount to my Santander bank account and only that account as I do not trust any other method of yours. The total winning amount is $20,651.26 and this is what you owe me. In addition to this, you owe me an extra 10% for every 5 business days you refuse to send me my winning amount since the first withdraw request was made.
For this you will have to pay the interest on top and to pay all the withdrawals requested in one single payment immediately.



Dear AskGambler
This is a second time when I ask you to update the complaint amount to $20,651.26 not the $3476 as this amount is incorrect, please