Complaint #892 Slots of Vegas Casino

Approved then denied

By Simplecountrygal

2 years ago

So I deposited money for a bonus. I received the bonus and played and won over $3000. They told me I needed to verify my account, so I verified my account. Which took a while, but once verified, then they said, "I was approved for my withdrawal." I contacted them days later to see what was going on. They said it was approved still, but it would take a few days. So a few days later, I contacted them again to see what was going on, and they said it was denied because I never made the $30 payment so I shouldn't have received the bonus so they aren't giving me my winnings. I could not get my statement until after the 5th of the following month, but regardless, I made the payment, and if I hadn't, they wouldn't have let me play. Otherwise, everyone would submit a payment and play for free. Not just that had I not won they wouldn't have said anything and if they actually hadn't takin payment they definitely would have kept trying till it went through so either way it was an excuse to not pay someone who needs it. I have submitted my proof. They also closed out my act and refused to respond to any emails or attempts to resolve this matter. And because of that, I do not know my username or some of my info. I never had problems logging in until now. Please help me right this I have read through their terms and conditions and I do not have to do anything more to receive my winnings. I truly look forward to hearing from you. Thank you for your time.

Disputed Casino Slots of Vegas Casino

Reason Verification issues

Amount $2870

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Simplecountrygal,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required proof of deposit has already been sent to the Slots of Vegas Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to send the required paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Slots of Vegas Casino

• Representative

2 years ago

Hi Rebecca--

I do apologize, as I read the wrong information relating to the credit card involved. The card you used for the transaction was your MasterCard ending #4452.

I want to make this emphatically clear: No one is lying to you or 'making stuff up.' Your deposit was not honored by your bank and in cases such as this, our Fraud Department will immediately close a player's account. If you are able to provide proof that the deposit was indeed honored by your bank, your account will be re-opened and your withdrawal will be approved and paid.

Please let me know if you're able to provide this proof. In the meantime, I've sent the necessary evidence to AskGamblers management which will show what I've stated is accurate.

Tawni

AskGamblers

• Support Team

2 years ago

Dear Slots of Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Simplecountrygal

2 years ago

And I would ask that I am givin access to my account because I do not own any account with those numbers so they are making stuff up now. You excepted my complaint and tell me to cooperate with them yet I have asked for access to my account, the account in question and have not been givin that access. And now we are going into weeks over this when it should have never even gone this far. So again I am requesting access to my account and if they are going to continue to deny it I would kindly ask they be required to pay. Or show the proof of the account submitted to them with those last 4 numbers as I have had to show proof and have cooperated thus far. The cards for my banks I would have used are as follows and I would have no other cards therefore those numbers they gave are 100% false. Mastercard #4452 Mastercard #6409 Mastercard #6156 Visa #0769 Visa #3010 Mastercard #5156 Visa #9341
I truly do not appreciate the games being played by Slots Of Vegas, and for such a small amount. If I am to cooperate then I would expect the same out of them. Show proof and give me access to my account show proof of my information because that was a flat out lie. Not good practices on their part.

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603

Avg. Amount $3,124

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino

Disappearing money

On June 15th at 11:37 pm, I deposited $351 usd with the bonus luckystreak350.

I understand the bonuses and read everything, anything over 3.5k will be non-payable. So I was playing and got up to $7.6k in winnings.

The reversal withdraw kick in as approved and took $3,613.50 same day at 11:48 pm

So that left me with 3.5k of my winnings. I withdrew $2500 and a $1000 one.

They denied it on June 18th, and the manager approved a withdrawal that took my real winnings of 3.5k, and it disappeared and never popped up again. Keep in mind, I had 3 other pending winnings from different deposits and bonuses after. They told me it comes out of that, which is a lie.

I read the reviews on how they do this, but they owe me 3.5k from June 15th winnings.

78h left

$3,500

Worlds Most Frustrating Withdrawal

I’ve been trying to withdraw 2,500 for at least 2 months now. I first tried to withdraw using bitcoin but was denied due to my winnings being won on a debit deposit. Okay, understandable I guess. They only accepted National Banks that accept wire transfers and had a SWIFT code, but I also had to have this account for 30 days and had to have a positive balance. Which of course had to be my own, not joined, account. I did this as well. I submitted all documents just to be told that the bank I sent is not accepted on their end when they have all of the qualifications that were asked for. I even deposited more bitcoin than I deposited through my debit to try and get it eligible to withdraw through bitcoin. Please help!!

23h left

$2,500

Taking really long to get payed

I won total of $7500 in April 2026. So far I been paid $5237. The remaining $2318 has been stretching it out and not paying me. As of today 05/27 I was told to come back on 6/4 to have my $816 withdrawal escalated if not paid by then. And the other $1502 which I requested to be paid on 04/15/26 has not even been approved by the casino.

Resolved

$2,318

Slots of Vegas delayed payment

Amount 2004 - submitted april 17.

Denied needed update Id.

All docs were then uploaded and verified.

May 6th approved.

May 20th -10 business days still no payout.

Ticket submitted - up to 72hrs to respond per their site.

May 25th - follow up past 72hrs and they want to submit another ticket.

Credibility in question …

Rejected

$2,004

7 to 10 day have past STILL NO PAYOUT

I made a withdrawal of $1001.00 from Slots Of Vegas online casino, and today is actually the last day of the 7-10 days that they make you wait, after it’s been approved. It was approved on May 4, 2026 and nothing has been deposited into my account. I have made withdrawals with this casino before, but they have never made me wait this long to receive my payout. Yes, in the past, they have made it difficult to receive my withdrawal, but once everything that was needed was submitted, they always sent my withdrawal about 3-4 days after. I have given them everything that is needed, and the 7-10 days that they make you wait after it’s been approved have already gone by, today being the 10th day, BUT YET, STILL NO WITHDRAWAL. My account has been FULLY VERIFIED, AND NO BONUS WAS USED, and YES, I am a player from the US. California, to be exact. PLEASE HELP.

Resolved

$1,001

Still waiting on payment

Have a withdrawal that was approved on 4-22-26 was told would be process 7-10 days after 3 weeks waiting.just received email saying payment being reviewed will be processed in next 7-10 days
This is after being denied 2 times sending in 10-15 emails for documents and 1st withdrawal request on 3-9 this seems to be the never ending cycle

Resolved

$1,960

Not paying out winnings and changing rules

I've been playing for years. And was a VIP member. And it has always been a struggle to get paid on time. Always an excuse & false promises.

In the last two months, I’ve been winning & they all of a sudden said they took my VIP away because I needed to play more. Then my payments were due, and I never saw them.

I kept reaching out and getting run around by different people.

Then they started approving my withdrawals and taking them off my account, but never sending them to my Bitcoin account.

Then they erased all my previous transactions in my profile.

I am owed $5745 and have been told for two months every excuse not to pay it.

Very frustrating!

Resolved

$5,745

Refused to wire winnings to a bank they recommend

They refused to wire it to my main bank, then they recommended another one.. I went through months of back and forth.

They finally received all the docs needed and still denied a wire, so I have over 1200 in winnings I can never withdraw because they won’t wire to the bank they in fact recommended.

The only thing I can do after giving them thousands of dollars is to just play my winnings until they’re exhausted and then close my account.

That’s got to be criminal.

How many bank accounts am I supposed to open? My credit score has gone down because of this, and my card was compromised because of this site.

Resolved

$1,200

Withdrawals Delayed And Not Paid Since March

I have been attempting to resolve withdrawal issues with Slots of Vegas since March.

At this time, I have multiple withdrawals pending that have been delayed repeatedly and have not been paid.

Several withdrawals have been sitting since March and April without being processed or completed.

These withdrawals have been delayed multiple times, in some cases four or more times, without clear explanation or updated timelines.

I have contacted support through chat and email on numerous occasions and have not received clear answers or resolution.

My concerns are:

1. Withdrawals are being delayed repeatedly without clear explanation
2. Payments are not being processed within the stated timeframes
3. Ongoing lack of communication and meaningful support

I am requesting:

- Processing of all pending withdrawals
- A clear and accurate payout timeline
- Resolution of all delayed payments

I am seeking payment of all funds owed and immediate attention to this matter.

Unresolved

$10,348

Past due Withdrawal Approval

I requested a withdrawal of $473.00. The terms and conditions state approvals (not payouts) take 7-10 business days, then another 7-10 business days for payment processing. That is absolutely ridiculous. However I agreed to play there son held me accountable to their terms. But this now over 10 business days and my withdrawal is still not approved. The winnings are from 100% my own money with no bonus attached. The deposit and withdrawal request is from an already approved and verified crypto wallet using bitcoin. It is not my first withdrawal from this site. This should be the easiest approval to process. I want my money.

Resolved

$473