Mark all as read

Settings

Notifications
Casino Complaints

57 days and still no payment


2 years ago

Back in November I requested my first withdrawal from Slots of Vegas for $500 and received it on January 5th after going through all their verification , and after dealing with customer service who claim that someone will get back to me several times and not hear from anyone, on March 25th I submitted a withdrawal for $2500 after waiting the 17 business days, 7 for approval and 10 for payment I contact cost. Service and they inform me that I need to update the other accounts at my address which are my fathers and brothers, however those accounts are blocked so they cant sign in to update but I easable to get that resolved, but it was not an issue on my first withdrawal. On may 7th I finally get a email stating that my withdrawal has been approved it is now been 42 days, I now wait the 10 business days for my withdrawal and a few extra and nothing, so I contact customer service again and am informed that they don't have my proof of id verification, which I needed to get my first withdrawal and under my account, documents there is a APPROVED as my status, so they sent me me to resend it to them so we can start the withdrawal process over again. Either they are extremely unorganized there or i believe they will do anything they can to delay or deny your deposit. I like the site but there is something seriously wrong there . Its been 57 days since my request and I'm fed up, and although $2500 is a decent win I'm not sure its worth what you need to do to get paid, my other sites are right on the money, I can tell you with in an hour the day I will get paid, now they have everything they need again and i am loosing confidence in ever getting paid.

Disputed Casino Slots of Vegas Casino
Amount $2500

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you , i have received my payment
User name

Dear @kingben1765,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hi Steven--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Friday: 5/26 Paid $2460 + $40.00 Service Fee Bitcoin for transaction #177093165.

I wish you all the best,

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 581 / 603
Avg. Amount $3,124
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino
Slots of Vegas keeps rejecting the same PDF bank statement and delaying my withdrawal

I requested a withdrawal on March 17, 2026. Since then, Slots of Vegas has repeatedly delayed my withdrawal by making changing and repetitive document demands, even though I have already provided the exact documents they requested multiple times.

I submitted:

• the most recent full bank statement in PDF format for account ending in <removed>

• a recent water bill as proof of address,

• my passport as proof of legal residence,

• and my current driver’s license.

The statement I submitted is the original PDF downloaded directly from the bank's website. It is not a screenshot. It is the most recent statement, it is for account ending in <removed>, it shows transaction activity, and it shows a positive ending balance.

Despite this, their support team keeps sending repetitive emails saying the bank statement is not acceptable and asking me to resend the same PDF again and again. Different representatives have told me different things, including requests for a passport, driver’s license, utility bill, proof of legal residence, and repeated requests for the same PDF. I have complied over and over, but they still have not processed my withdrawal or identified any specific defect in the document.

They have also repeatedly told me the matter is being “escalated,” but nothing has been resolved. I have asked them multiple times to identify the exact defect in the statement if they are rejecting it, and they have failed to do so.

At this point, I believe they are improperly delaying my withdrawal by repeatedly demanding the same documents without a valid explanation.

I am requesting that Slots of Vegas:

1. confirm receipt and acceptance of the documents I already submitted,

2. stop sending generic requests for the same PDF statement,

3. identify any actual specific deficiency if one truly exists, and

4. process my withdrawal immediately.

I have preserved the emails and records of my repeated submissions.

Status solved Resolved
$1,572