On July 19 2022 my account was disabled. My account was disabled due to me reporting I had a gambling addiction not to slots.lv but a sister sight.
After my account was deactivated my 2000 USD withdrawal was declined. I contacted a representative, they informed me to send my bitcoin wallet address via email so my funds can be transferred.
This was nearly a week ago, each time I contact a representative I'm told the same thing, 24 - 48 hours the funds will arrive in your wallet, thus has been ongoing and I have yet to receive my funds 2000 USD.
Dear @Necho,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear all,
This complaint has been reopened as per Slots.Lv Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear Slots.Lv Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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