Wrong calculation

Hi I made a deposit for $20 on Slots Café over 2 weeks ago and have contacted support a few times now with same response of "we are looking into the matter". I don't understand why it takes over 2 weeks for them to look at this matter. A missing deposit big or small is wrong when not corrected in timely manner. Very upset with this casino as I have been a loyal customer to them. I may take play elsewhere if not resolved shortly.

I was playing a slot that I frequent often called Cricket Legends. There is a feature in which a random spin can throw rows of wilds on the screen to help get a big win. I had it stopped with 5 of a symbol in a row including 2 rows of wilds and the game just froze on that spin and then reloaded itself and when it reloaded the spin was completely different and I had lost instead of won. I immediately went to the chat in customer service and they were very condescending and difficult and would continue to give me generic response. I tried to upload the screenshots to show them in the chat but they make the file limit so small on purpose to inconvenience you. Therefore I had to send it by E-Mail and they told me they would respond within 24 hours. I sent everything with the screenshots and got no response. I then went back into the chat and they claim they never received my E-Mail so I had to send it again and make them confirm they seen it while still in chat and again they told me 24 hours for a response.Almost a week passed and they never responded so I simply closed my account. I was going to file a complaint with the kahnawake gaming commission but then I found out that they aren't even licensed at all anymore. I wanted to share this experience so that no other player would have to go through this. Considering they are unlicensed, I closed Slots.LV and Ignition as well since they are all owned by the same company and they are all currently unlicensed meaning they can be as rigged as possible and there will be no recourse.

hi, i recieved a email from slots cafe over a month ago offering 100% on my next deposit. i made a deposit got through the wagering, then i carried on playing a while then made a withdrawal for £600. This was on a friday evening. I think i had only made a couple of deposits prior to this and they were quite a while before, i even had to go onto live chat to get my username to log in as it was that long ago. Then on the monday i recieve a email saying i am now banned from this casino and all sister casinos for bonus abuse, (how sumbody can bonus abuse by using bonuses that casinos offer you is beyond me). Then i was asked for all kinds of documents for verification. i sent all the documents straight away. Afetr a week i heard nothing so go on live chat where i am told yo now send the documents to a different email adress. i did this straight away. i recieved a email saying my account is verified and i will recieve the £600 refund. This email was recieved on the 20/06/17. i wait a few days no sign of the money. so i go on live chat and i am told that it will be esculated. after another week no sign of funds so i go on live chat and i am told the same it has not been processed yet so they will have this esculated. i wait another week still no money, so i have just been on live chat again i was told my withdraw has still not been processed so they will ask for this to be esculated. now this is the 3rd time i have been told this it just seems i am never going to get this money and although £600 is not life changing money it is still a nice lump of money. If a casino wants to ban me from there group of casinos fair enough that is there decission so i do not dispute this there is plenty of other casinos out there willing to accept my money, my only complaint is this withdrawal that i have been promissed now for a month and just seems to be no closer to me recieving it