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Slots Cafe Casino - Wrong calculation

REJECTED
Complaint Info
Disputed casino Slots Cafe Casino
Reason Wrong calculations
Amount $ 60
Posted on August 26, 2018

During the course of gameplay..there was a a software glitch that caused my winnings from the bonus round to disappear. I clearly won approximately $60 from bonus rounds which was not added to my game balance. A difference of that size goes unnoticed. I then proceeded to chat with a tecnicians which vaguely brushed it off and told me to logout, clear cache then login in. Evidently that did not work..im not an technician, but common sense would tell me to check the game play log and match the balance with the winmings and see that they didnt match . One after another they told me the same thing.
Im asking for the $60 winnings, that i rightfully earned to be refunded to me. Cafe Casino refused to acknowledged my request.

Posted on August 28, 2018

I think you are posting about the wrong casino. We are not cafe casino and I see you are US based - we don't take US players

AskGamblers
Posted on August 28, 2018

Upon reviewing the casino's explanation and submitter's last post it became clear that this complaint is submitted against wrong casino brand and has nothing to do with Slots Cafe Casino.

Based on the above this complaint is being Rejected.


AskGamblers
Posted on August 26, 2020

Upon reviewing your complaint AskGamblers Complaints Team found out that you have submitted complaint against wrong casino brand. Feel free to submit a new complaint, however, please make sure to choose the correct casino name from the drop-down menu next time.

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