Complaint #5
Slots Cafe Casino
Still waiting for £600 refund after a month
8 years ago
hi, i recieved a email from slots cafe over a month ago offering 100% on my next deposit.
i made a deposit got through the wagering, then i carried on playing a while then made a withdrawal for £600.
This was on a friday evening.
I think i had only made a couple of deposits prior to this and they were quite a while before, i even had to go onto live chat to get my username to log in as it was that long ago.
Then on the monday i recieve a email saying i am now banned from this casino and all sister casinos for bonus abuse,
(how sumbody can bonus abuse by using bonuses that casinos offer you is beyond me).
Then i was asked for all kinds of documents for verification.
i sent all the documents straight away.
Afetr a week i heard nothing so go on live chat where i am told yo now send the documents to a different email adress.
i did this straight away.
i recieved a email saying my account is verified and i will recieve the £600 refund.
This email was recieved on the 20/06/17.
i wait a few days no sign of the money. so i go on live chat and i am told that it will be esculated.
after another week no sign of funds so i go on live chat and i am told the same it has not been processed yet so they will have this esculated.
i wait another week still no money,
so i have just been on live chat again i was told my withdraw has still not been processed so they will ask for this to be esculated. now this is the 3rd time i have been told this it just seems i am never going to get this money and although £600 is not life changing money it is still a nice lump of money.
If a casino wants to ban me from there group of casinos fair enough that is there decission so i do not dispute this there is plenty of other casinos out there willing to accept my money, my only complaint is this withdrawal that i have been promissed now for a month and just seems to be no closer to me recieving it
i made a deposit got through the wagering, then i carried on playing a while then made a withdrawal for £600.
This was on a friday evening.
I think i had only made a couple of deposits prior to this and they were quite a while before, i even had to go onto live chat to get my username to log in as it was that long ago.
Then on the monday i recieve a email saying i am now banned from this casino and all sister casinos for bonus abuse,
(how sumbody can bonus abuse by using bonuses that casinos offer you is beyond me).
Then i was asked for all kinds of documents for verification.
i sent all the documents straight away.
Afetr a week i heard nothing so go on live chat where i am told yo now send the documents to a different email adress.
i did this straight away.
i recieved a email saying my account is verified and i will recieve the £600 refund.
This email was recieved on the 20/06/17.
i wait a few days no sign of the money. so i go on live chat and i am told that it will be esculated.
after another week no sign of funds so i go on live chat and i am told the same it has not been processed yet so they will have this esculated.
i wait another week still no money,
so i have just been on live chat again i was told my withdraw has still not been processed so they will ask for this to be esculated. now this is the 3rd time i have been told this it just seems i am never going to get this money and although £600 is not life changing money it is still a nice lump of money.
If a casino wants to ban me from there group of casinos fair enough that is there decission so i do not dispute this there is plenty of other casinos out there willing to accept my money, my only complaint is this withdrawal that i have been promissed now for a month and just seems to be no closer to me recieving it
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