I was playing a slot that I frequent often called Cricket Legends. There is a feature in which a random spin can throw rows of wilds on the screen to help get a big win. I had it stopped with 5 of a symbol in a row including 2 rows of wilds and the game just froze on that spin and then reloaded itself and when it reloaded the spin was completely different and I had lost instead of won. I immediately went to the chat in customer service and they were very condescending and difficult and would continue to give me generic response. I tried to upload the screenshots to show them in the chat but they make the file limit so small on purpose to inconvenience you. Therefore I had to send it by E-Mail and they told me they would respond within 24 hours. I sent everything with the screenshots and got no response. I then went back into the chat and they claim they never received my E-Mail so I had to send it again and make them confirm they seen it while still in chat and again they told me 24 hours for a response.Almost a week passed and they never responded so I simply closed my account. I was going to file a complaint with the kahnawake gaming commission but then I found out that they aren't even licensed at all anymore. I wanted to share this experience so that no other player would have to go through this. Considering they are unlicensed, I closed Slots.LV and Ignition as well since they are all owned by the same company and they are all currently unlicensed meaning they can be as rigged as possible and there will be no recourse.