Refusing to investigate game glitch

Hi I made a deposit for $20 on Slots Café over 2 weeks ago and have contacted support a few times now with same response of "we are looking into the matter". I don't understand why it takes over 2 weeks for them to look at this matter. A missing deposit big or small is wrong when not corrected in timely manner. Very upset with this casino as I have been a loyal customer to them. I may take play elsewhere if not resolved shortly.

During the course of gameplay..there was a a software glitch that caused my winnings from the bonus round to disappear. I clearly won approximately $60 from bonus rounds which was not added to my game balance. A difference of that size goes unnoticed. I then proceeded to chat with a tecnicians which vaguely brushed it off and told me to logout, clear cache then login in. Evidently that did not work..im not an technician, but common sense would tell me to check the game play log and match the balance with the winmings and see that they didnt match . One after another they told me the same thing. Im asking for the $60 winnings, that i rightfully earned to be refunded to me. Cafe Casino refused to acknowledged my request.

hi, i recieved a email from slots cafe over a month ago offering 100% on my next deposit. i made a deposit got through the wagering, then i carried on playing a while then made a withdrawal for £600. This was on a friday evening. I think i had only made a couple of deposits prior to this and they were quite a while before, i even had to go onto live chat to get my username to log in as it was that long ago. Then on the monday i recieve a email saying i am now banned from this casino and all sister casinos for bonus abuse, (how sumbody can bonus abuse by using bonuses that casinos offer you is beyond me). Then i was asked for all kinds of documents for verification. i sent all the documents straight away. Afetr a week i heard nothing so go on live chat where i am told yo now send the documents to a different email adress. i did this straight away. i recieved a email saying my account is verified and i will recieve the £600 refund. This email was recieved on the 20/06/17. i wait a few days no sign of the money. so i go on live chat and i am told that it will be esculated. after another week no sign of funds so i go on live chat and i am told the same it has not been processed yet so they will have this esculated. i wait another week still no money, so i have just been on live chat again i was told my withdraw has still not been processed so they will ask for this to be esculated. now this is the 3rd time i have been told this it just seems i am never going to get this money and although £600 is not life changing money it is still a nice lump of money. If a casino wants to ban me from there group of casinos fair enough that is there decission so i do not dispute this there is plenty of other casinos out there willing to accept my money, my only complaint is this withdrawal that i have been promissed now for a month and just seems to be no closer to me recieving it