Complaint #20 Slotnite Casino

Unjustified 6 day delay of 425 22 euro withdrawal stuck in pending status

By Nncchjn

2 days ago

I made a 20 euro deposit at Slotnite Casino took a deposit bonus and fully wagered it without breaking any max bet or bonus rules After finishing the wagering my real money balance was 425 22 euro and I requested a withdrawal 6 days ago

Since then the cashout has been sitting in Pending status and nothing is moving Slotnite s own terms say pending withdrawals take 24 to 48 hours to be reviewed so 6 days is way past the limit I checked my email spam folder and the verification tab in my account and they havent asked me for any KYC documents or sent a single message explaining what the hold up is
Every time I write to live chat they just give me generic promises to wait and won't tell me why my money is stuck

I attached screenshots of my pending withdrawal Please help me get Slotnite to finally process my 425 22 euro payout

Disputed Casino Slotnite Casino

Reason Delayed payment

Amount €425.22

Discussion

91 hours left for Slotnite Casino to respond.

Nncchjn

4 hours ago

I have finally received my funds after two weeks of being given the runaround. I originally placed my withdrawal request on October 22nd. After that, the casino kept dragging it out with fake technical issues, payment errors, and blocked methods. It wasn't until I filed a formal complaint with the Malta Gaming Authority (MGA) and brought this case to AskGamblers that they finally decided to move and process my payout. If it wasn't for this regulatory and public pressure, they would have just kept ignoring me. A big thanks to MGA and AskGamblers for waking them up and forcing them to do their job. Consider this case resolved since the money has arrived, but their handling of this situation was absolute garbage.

Slotnite Casino

• Representative

13 hours ago

Hi Nncchjn,

Thank you for raising this, and we’re sorry for the delay and the frustration it has caused.

We’ve looked into your case. Your withdrawal on 22 October went through our standard verification checks, which took longer than we’d like. Shortly after, a technical issue on our payment side affected withdrawals, and your payout attempts on 30 and 31 October didn’t go through.

No funds have been confiscated. The full amount was returned to your account balance, and your new withdrawal has now been approved and released for payment.

Once you’ve received it, please confirm here so the complaint can be closed. If anything is still unclear, our support team is available by email.

Again, we apologise. This isn’t the experience we want our players to have.

The Slotnite Casino team

Nncchjn

2 days ago

I would like to add further crucial details regarding how the casino handled my payment methods and funds. First, the casino rejected my initial withdrawal to my Canadian card and unilaterally deleted that card from my account payment methods. When I tried to withdraw my funds (€425.31) to my remaining valid European card, which is the exact same one I used for depositing, they rejected it twice. Following these rejections, instead of processing the payout, they wiped my balance down to €0.00 under the guise of returning funds, effectively confiscating my legitimate money. They deliberately blocked all viable withdrawal paths and seized my balance. I am waiting for White Hat Gaming Limited and SlotNite to address this through MGA and this platform.

Nncchjn

2 days ago

More Proofs:

Slotnite Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $852

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Slotnite Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 6 out of 6 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Complaint Status

91h left

€425

Having trouble with Slotnite Casino? Submit complaint

Follow this complaint Learn more

Slotnite Casino Complaints

See all complaints for this casino

No Withdrawal recieved

So, as shown in the picture of the email.

The withdrawal request was made and approved on the 12th may 2026.

It is now 18th July 2026.

I have made countless attempts to get in touch with the company through the live chat, but they never do anything.

I've attempted to get through to their actual team through email and got nothing.

Resolved

£1,682

Casino will not payout

After several attempts to withdrawal my winnings Slotnite has failed to pay me. I have tried to bank withdraw and skrill withdrawal several times with no success not even a reason as to why it failed. I have made a successful withdrawal in the past via bank transfer. I have never had a problem withdrawing from white hat casinos in the past and i have been gambling with them for several years now.

Resolved

$2,306

Refusing withdrawal by making the account verification impossible

On the 22/04 I submitted a withdrawal, or which I have done many times with this casino with no issues whatsoever.

After 2 days I’d of usually received these funds, however I still hadn’t. So I contacted them to be told I needed to prove ownership of ONE card. I then complied and sent off the necessary document.

2 days later I still had no correspondence, so again it was ME, who contacted THEM to find out the issue. I was then told they wanted proof of ownership of a further THREE cards. After explaining these cards were no longer active I was told (and have proof) that a statement or an account confirmation letter would be sufficient to release my money. So again, I sent off these documents.

After still not hearing back I was forced to contact them AGAIN, to then be told this wasn’t possible to accept and it would need to be a letter stating I owned the cards. After getting in touch with 2 separate banks (Halifax and Santander), I was told this isn’t something the bank would issue, and a statement showing the funds going to the merchant should be sufficient.

After taking this back to Slotnite they have now closed my account without actioning my withdrawal and are completely ignoring any further correspondence.

All this is from me having to contact them and not being told first hand there are any problems.

I have since gone back providing full bank statements to be completely ignored again.

I have screenshots and transcripts of all contradicting conversations

Resolved

3 months delayed payment

Hi!

Yes! As if today it has been exactly 3 months since I made a withdrawal request on Slotnite gambling site.

I have been back and forth with very unhelpful customer support via chat almost daily and had many negative thoughts as well as felt very cheated by the same site that has received certainly 20x that sum in 2 weeks i have played there.

I have made 3 withdrawal requests in the beginning of December 2021.

1st request of 300€

2nd request of 300€

3rd request of 145€

2nd and 3rd request I have cancelled and played out the money on casino games.

The first however stayed like it was pending withdrawal for a couple of weeks. After which they replied my question on chat (again not their initiative) that they have a problem with my withdrawal and that it has been rejected by my bank. Which has never ever happened in all my online gaming experience but ok. Fine. Till this day they are replying with the same exact scripted sentence "the economy team is resolving the issue". No further information is issued even as a affected paying customer i got the feeling each time like i was just a burden and annoying. Which is the opposite of the meaning "customer service".

Anyways... I gave it a try tonight as well where i coldly got a reply if I even have evidence of the withdrawal request like screenshot or what not!? Meaning that they are not even trying to fix my issue or payout my long delayed requested sum but they don't even know it exists apparently...

I have given up almost totally and figured that it is a scam. And the money has been stolen. They contacted me several times in the past three months with the inquiry if I want to choose an alternative payment method (Paypal, Skrill) to receive my money. To which i replied "yes please...whatever just pay it out". Recieved confirmation of customer service in that it has been an accepted and fixed and that i should allow few days for the transfer. Again both Skrill and Paypal are instant transfer/payment sites which seemed weird for why wait again?

In summary, i have been lied to and sinned around in circles by this site for a quarter of a year now. I hope you can help me to resolve this issue if possible!? Apparently the people who are suppose to lack motivation and really

Just don't care.

Thanks in advance!

Haris

Resolved

€300

Problem with receiving my withdrawal

It is a shame I have to write this complaint but I have been waiting since 10th October for my Nok 9000 winnings.

I go into live chat almost every day now to hear if there is any progress but there is never any news and I get the same answer which is that they are still investigating.

I have even asked them to just set the money back into my casino account but they won't do that either.

I have sent all documents they have asked including my bank statement to prove that I have not received my winnings.

My senior VIP manager is never there when I go into chat.

I hope that this can get sorted quickly as a month is a long time and is not what they advertise for withdrawal time.

Resolved

kr9,000

Withdrawal with the same method I deposited

Hello, I made a deposit with Skrill on November 13 at Slotnite casino. When I wanted to withdraw the Skrill option did not show up. It's been almost a month and this issue still has not been resolved. In all our email correspondence they say that they are working on this issue but there are no improvements whatsoever. At first they said that they can send my withdrawal manually (Live Chat). Then it wasn't an option either. I have no access to chat transcripts at the moment but I asked them to send them to my email and still have not received them.

The Skrill deposit method are still on their website. Still no withdrawal method. And my deposit method shows up as ''adyen'' despite I deposited with Skrill.

My account is fully verified.

They just say that the issue is forwarded to relevant department but seems like they are not doing anything.

Best regards,
Raitis

Resolved

€90