Complaint #14
Slotnite Casino
Refusing withdrawal by making the account verification impossible
4 years ago
On the 22/04 I submitted a withdrawal, or which I have done many times with this casino with no issues whatsoever.
After 2 days I’d of usually received these funds, however I still hadn’t. So I contacted them to be told I needed to prove ownership of ONE card. I then complied and sent off the necessary document.
2 days later I still had no correspondence, so again it was ME, who contacted THEM to find out the issue. I was then told they wanted proof of ownership of a further THREE cards. After explaining these cards were no longer active I was told (and have proof) that a statement or an account confirmation letter would be sufficient to release my money. So again, I sent off these documents.
After still not hearing back I was forced to contact them AGAIN, to then be told this wasn’t possible to accept and it would need to be a letter stating I owned the cards. After getting in touch with 2 separate banks (Halifax and Santander), I was told this isn’t something the bank would issue, and a statement showing the funds going to the merchant should be sufficient.
After taking this back to Slotnite they have now closed my account without actioning my withdrawal and are completely ignoring any further correspondence.
All this is from me having to contact them and not being told first hand there are any problems.
I have since gone back providing full bank statements to be completely ignored again.
I have screenshots and transcripts of all contradicting conversations
After 2 days I’d of usually received these funds, however I still hadn’t. So I contacted them to be told I needed to prove ownership of ONE card. I then complied and sent off the necessary document.
2 days later I still had no correspondence, so again it was ME, who contacted THEM to find out the issue. I was then told they wanted proof of ownership of a further THREE cards. After explaining these cards were no longer active I was told (and have proof) that a statement or an account confirmation letter would be sufficient to release my money. So again, I sent off these documents.
After still not hearing back I was forced to contact them AGAIN, to then be told this wasn’t possible to accept and it would need to be a letter stating I owned the cards. After getting in touch with 2 separate banks (Halifax and Santander), I was told this isn’t something the bank would issue, and a statement showing the funds going to the merchant should be sufficient.
After taking this back to Slotnite they have now closed my account without actioning my withdrawal and are completely ignoring any further correspondence.
All this is from me having to contact them and not being told first hand there are any problems.
I have since gone back providing full bank statements to be completely ignored again.
I have screenshots and transcripts of all contradicting conversations
Screenshot
