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Sin City confiscating money


I made a withdrawal, sent documents and a picture of myself holding my passport. Thought everything was fine then got an email saying my winnings were being confiscated because my playing patterns were similar to other players and that it is bonus abuse! This is unreal - I can't control what other players do, and I am not in league with anyone so why am I being penalised like this?!

Disputed Casino SinCity Casino

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User name
This complaint is reopened upon Casino's request.
User name loyalty-level-2

This is entirely untrue. I want askgamblers to independently see what Sin City considers as 'proof' as this is a complete fabrication. How can I do this please?

User name

Please be informed that recently a fraud ring of players has been detected in the online casinos. On daily basis we are collecting information regarding such activities to prevent any kind of casino abuse. We are trying to keep the casino operation on highest quality level possible. We believe that the player in question - Andrew Hodges was a part of this ring. After an extensive review of his casino activity by our audit department, it was decided to void all the remaining winnings and close the account. The amount of his deposit was of course returned to the player.

In case you have any more questions, don't hesitate to contact us again.

Best regards,

SinCity Casino

User name loyalty-level-2

Hi there it's SCCR99753437. Looking forward to hearing back from you. Thanks

SinCity Casino Complaint Stats

Resolved 12 / 14
Avg. Amount $699
Avg. Complaint Duration 21 days
Avg. Response Time 3 days

SinCity Casino Complaints

See all complaints for this casino
Unfair confiscation of legitimate winnings
Hello, A couple of days ago I made an account on Sincity casino and made use of the welcome package they offered. On my second deposit of 200 euro's I won a nice amount of 1450 and made a withdrawal. Now today they e-mail me saying only my payment is declined. I thought it was because I needed to verify my account but the e-mail didn't ask for any documents. So I tried to log in but my account was locked so I contacted support. After she checked she told me I wound't get my withdrawal paid but only my deposits returned (400 euro's instead of 1450) because players from the Netherlands were not allowed to play in their casino. Now is it that I always check the terms in all casino's I play and they have a long list of prohibited countries but The Netherlands is not one of them. Also I told her that when I made an account The Netherlands is an option to select filling in the details so that didn't make any sense to me either. She then replied that she was sorry and that the terms on the website were not updated yet but they will be soon. I mean good for them but then you can not apply these terms to my case since you haven't even posted them on your site. Luckily I have screenshots of it all and I will post them below. I have screenshots of the full chat log but I will just post the part where she admits that the terms are not even updated yet and of course the terms where it states the prohibited countries. I hope they see this and come to the conclusion that the way they handled this is just wrong and they should take responsibility for this since as a player you can only follow the term that are posted on the site. Else they can just make up whatever they want and tell you that it still needs to be updated. Thanks
Status solved Resolved
€1,050