Withdrawal delay and no response
I tried to withdraw my funds, for which I passed kyc and sent all my documents. Then, out of nowhere, I received an email that my account has been closed, not citing an article or any reason, and the emails I've been sending in regards to the withdrawal of my money haven't been responded to for 2 weeks. I have screenshots of what the casino told me and I attach them here. The amount of funds is 570 euros.
Simsinos Casino Complaint Stats
Resolved
1 / 6
Avg. Amount
$1,773
Avg. Complaint Duration
3 days
Avg. Response Time
3 days
Simsinos Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.