3400eur disappeared from account
Played in this casino for 1 month. Casino + sport betting. Requested withdrawal after my account got limited and I couldn’t bet anymore. I made 3400€ and requested withdrawal of all my funds. They requested KYC by email in order to proceed with the withdrawal. I sent everything they asked for and KYC was approved. After 2 weeks with my pending withdrawal, I got an email that funds were voided due to security reasons and only my first deposit (100€) was possible to withdraw. Insane
Simsinos Casino Complaint Stats
Resolved
1 / 6
Avg. Amount
$1,773
Avg. Complaint Duration
3 days
Avg. Response Time
3 days
Simsinos Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1 out of 6 complaints in this category have been resolved.
This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.