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Simsinos Casino - Delayed Payouts when KYC Confirmed

UNRESOLVED

Complaint Info

Disputed casino

Simsinos Casino

Amount

$ 5901

8 months ago

Joined Simsino many months back and endured endless verification issues which were significantly in excess of anything reasonable under law or required by any of the 20+ other sites I have played at. Notwithstanding that accept they can make their own policies in this regard.

Initial withdraw placed - $5000 on 30 Aug, Second $901 on 22 Oct.

KYC fully completed and acknowledged on 16 Oct yet no payments processed despite advertisements of 'fast payments' and nothing other than cut and paste 'we will forward tot he relevant department' type emails by means of reply.

Having had pending withdraws for so long and complied extensively and in good faith with their onerous KYC process I am still chasing payouts.

Further disputes were raised by what I consider questionable application of bonuses in order to refuse honouring wins, however I simply cannot be bothered to waste more hours on this (despite being confident of their culpability).

Subject of complaint thus delayed payment and no sufficient reason given.

AskGamblers
8 months ago

Dear Simsinos Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.