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Delayed Payouts when KYC Confirmed


1 year ago
Joined Simsino many months back and endured endless verification issues which were significantly in excess of anything reasonable under law or required by any of the 20+ other sites I have played at. Notwithstanding that accept they can make their own policies in this regard.

Initial withdraw placed - $5000 on 30 Aug, Second $901 on 22 Oct.

KYC fully completed and acknowledged on 16 Oct yet no payments processed despite advertisements of 'fast payments' and nothing other than cut and paste 'we will forward tot he relevant department' type emails by means of reply.

Having had pending withdraws for so long and complied extensively and in good faith with their onerous KYC process I am still chasing payouts.

Further disputes were raised by what I consider questionable application of bonuses in order to refuse honouring wins, however I simply cannot be bothered to waste more hours on this (despite being confident of their culpability).

Subject of complaint thus delayed payment and no sufficient reason given.
Disputed Casino Simsinos Casino
Amount $5901

Discussion

User name

Dear Simsinos Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Simsinos Casino Complaint Stats

Resolved 1 / 6
Avg. Amount $1,773
Avg. Complaint Duration 3 days
Avg. Response Time 3 days

Simsinos Casino Complaints

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Simsino Casino - They will not give me my money by any means

I was given no deposit no wagering free spins where the only rule was 50$ max cash out. I got to 50$ made a withdrawal request. 2 days later the asked for extra documents even though I was already verified and had made deposits prior, anyways I gave the bank statement to make my bank withdrawal.2 days later it was accepted (4 days delay) I was told to make another request for bank withdrawal, 2 days later it failed (6 days delay). I was told to enter the withdrawal data correctly even though I already had anyways I did.

2 days later it failed (8 days delay). I was then requested to make withdrawal via other means and had to reactivate my old debit card even though I didn't want to. I did and made another withdrawal request. 2 days later it was denied (10 days delay). They then asked for pictures of my mastercard. At this point I was absolutely livid. Anyways I supplied what they asked. 2 days later they accepted the again further requested kyc document (12 days delay). I then made my withdrawal request to my debit card. It was accepted, 2 days later it was failed (14 days delay).I rang my bank, there was absolutely no issues found on there end.

I have been mucked around by this casino back and forth to the point of boiled rage to the point it has affected my health, and the next good win I get I intend to pay a lawyer and file a lawsuit if i cant get this sorted. I have never in my life been mucked around by a casino to the point the stress has actually affected my health like this.

I'm verified to 10 casinos and play on a further 40-50 here and there they clearly are refusing any and all means of withdrawal and there support is only available 5-6hrs a day and its nearly impossible to get through to them and when you do, they are completely helpless and send replies that feel copy pasted (almost like talking to a bot). Please help me, I honestly don't know what to do I've been taken for an absolute ride.

Status unsolved Unresolved
$50