Complaint #11 Rooster Bet Casino

Rooster doesn't process the refund

By Pablo C.

1 year ago

Hello.

I opened an account in Rooster Bet. The site was available to open the account. But in the following days, they suspended my account because said that Argentina was not an available country.

This was an error for the side of the Casino that allowed me to open an account.

Anyway, they said to me that they would refund me the amount of the deposit. But since June 25th that been waiting for the payment.

I have attached the screenshot of the mailing with the brand.

Disputed Casino Rooster Bet Casino

Reason Delayed payment

Amount $388

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pablofco1

• Argentina

1 year ago

Hello. I received the payment recently.
Thanks all to help

Rooster Bet Casino

• Representative

1 year ago

Hi @pablofco1,

Thank you for your patience. I'm happy to inform you that your refund has now been completed. The funds should be with you shortly. We apologize for the delay; as it is a manual process, it can sometimes take a bit longer.

If you have any further questions or need additional assistance, please let us know.
Wishing you all the best!

Kind regards,

The Rooster Team

pablofco1

• Argentina

1 year ago

Hello. Yes the total amount is usd 388.
Thanks

Rooster Bet Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,304

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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