Complaint #26 Rooster Bet Casino

Account Disabled and Delayed Withdrawal

By Anelia Simeonova S.

6 months ago

I have been trying to withdrawal my balance of 880 Euro since March 5th and in the end my account was disabled for no reason. I deposited 200 initially and I turned them into 880 with a few sports bets and Live Roulette. I am not going to ask for my account to be reopened but I want at least my withdrawal to be processed and I hope AskGamblers team can help me resolve this issue. Thank you.

Disputed Casino Rooster Bet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rooster Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information and taking into account the player's confirmation, the AskGamblers Complaint Team considers this case resolved and closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

ani7007

• Bulgaria

6 months ago

I understand now that I have broken some rules of the casino. I wasn't aware of those rules which is not an excuse, I just want to make it clear I wasn't trying to gain something that wasn't already mine. The one thing that attracted me to your website was the Free bet for sports, which I used and happened to win around 200 EUR. Every bet after that was placed because the casino Terms and Conditions ask for the deposit to be wagered 3 times before withdrawal (I am not here to critic your rules but it seems slightly unfair when most places demand only 1 time wager on the deposit). Anyway, I accept your decision because being unaware of some rules doesn't mean the rules are not valid. It would be nice if you are willing to at least return my original deposit. Thank you.

AskGamblers

• Support Team

6 months ago

Dear Rooster Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rooster Bet Casino

• Representative

6 months ago

Dear AskGamblers,

Following a review of the player’s activity, patterns inconsistent with our fair play policy were identified and evidence of opposite betting was subsequently confirmed by the game provider. As a result, the account was actioned in line with our Anti-Fraud provisions, and the player was informed accordingly.

Please advise where we can share the supporting evidence privately for your review if required.

We consider this matter to have been handled in accordance with our Terms & Conditions.

Kind regards,
The Rooster.Bet Team

Rooster Bet Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,304

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Rooster Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Rooster Bet Casino Complaints

See all complaints for this casino

They disabled my account and does not want to pay me

hello

I was gambling at rooster bet and ended up winning 3000$, i went to verify my account as soon as i entered my information it said account disabled. I wrote 5 emails and nobody has replied to me. I figured that they would be busy during the holidays so between my 4th and 5th email there was a 2 week gap and still no reply!

Ask gamblers can you sort this out please?

Resolved

$3,000

Casino not paying me my winnings

Hello Askgamblers,

I won at rooster.bet 2000$ playing slots, I then proceeded to withdraw my funds and my account was disabled.

I have written them four emails, all four emails were not answered I don't know what else i can do since they are ignoring me ?

Can you please help me Askgamblers to resolve this issue and get me paid ?

Resolved

$2,000

Delayed withdrawal request of 550 EUR

Two days ago, I made a withdrawal of €550 in winnings at the casino. Nothing has happened regarding this matter yet. The chat support can only tell me that withdrawals are processed in order. Is there any chance I will receive my money sometime this year?
I cant recommend this casino to anyone if they cant pay winnings.

Resolved

€550

Delayed payment since 9th of September

Roosterbet casino has closed my account for a month now with my funds stuck inside which is 5298 cad.

Contacted them asking to resolve the issue and proceeded to get my account verified.

They agreed to pay me my winnings on september 9th after verifying my identity, Isent them the bitcoin address to where they can send me my funds and the casino has still yet to pay me.

Resolved

$5,298

Rooster Bet is delaying long

Hello I have a problem with a casino like Rooster bet I made a deposit of 50 euros to the casino the money was transferred beautifully to the game account.

After that I chose the appropriate game to play I then clicked on the game and then it said that I cannot play until the personal data has been confirmed I sent my personal data to live customer service and the personal data was confirmed an email also came from rooster bet support that the personal data of your game account has been successfully confirmed.

Okay the next problem then as a new customer for the first time I thought of playing I clicked on the game and immediately closed the game and directed me to the personal data then I tried some other game to see if it works but the same problem started again that it immediately kicked me out of the game and automatically kicked me out of the personal data confirmation I thought I would not waste time anymore I would withdraw my 50 euros and then the live support said that I must have played at least 3 times to withdraw the money but what do I do next if no game starts working I have written to support on Gmail but they do not answer me about this problem and there is silence

Resolved

€50

Rooster doesn't process the refund

Hello.

I opened an account in Rooster Bet. The site was available to open the account. But in the following days, they suspended my account because said that Argentina was not an available country.

This was an error for the side of the Casino that allowed me to open an account.

Anyway, they said to me that they would refund me the amount of the deposit. But since June 25th that been waiting for the payment.

I have attached the screenshot of the mailing with the brand.

Resolved

$388

Payment delayed for 2 weeks

My withdrawal has been stuck for 2 weeks and now it was cancelled. Support does not provide me with any information why. I have contacted the casino multiple times with no luck in getting any help or information. Casino is not willing to pay out my withdrawal of 500€ after many attempts and refusing to reason why it was declined. Lastly they said it was ”technical error” but was unable to clarify what sort of error and instead of fixing their problems they just canceled my withdraw.

Resolved

€500