Complaint #20 Rooster Bet Casino

Delayed payment since 9th of September

By maighan S.

8 months ago

Roosterbet casino has closed my account for a month now with my funds stuck inside which is 5298 cad.

Contacted them asking to resolve the issue and proceeded to get my account verified.

They agreed to pay me my winnings on september 9th after verifying my identity, Isent them the bitcoin address to where they can send me my funds and the casino has still yet to pay me.

Disputed Casino Rooster Bet Casino

Reason Delayed payment

Amount $5298

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Fiyagyal878787,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rooster Bet Casino

• Representative

8 months ago

Dear Ask Gamblers

We understand the frustration and apologise for the delay and inconvenience caused. The withdrawal was initially held due to a technical issue with our payment provider affecting conversions. This issue has since been resolved, and the refund has been processed.

Do let us know if we can be of further assistance.

Kind Regards

The Rooster.Bet Team

Rooster Bet Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,304

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Rooster Bet Casino Complaints

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Ask gamblers can you sort this out please?

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Rooster Bet is delaying long

Hello I have a problem with a casino like Rooster bet I made a deposit of 50 euros to the casino the money was transferred beautifully to the game account.

After that I chose the appropriate game to play I then clicked on the game and then it said that I cannot play until the personal data has been confirmed I sent my personal data to live customer service and the personal data was confirmed an email also came from rooster bet support that the personal data of your game account has been successfully confirmed.

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I have attached the screenshot of the mailing with the brand.

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